All Systems Operational
Uptime over the past 90 days. View historical uptime.
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
90 days ago
100.0 % uptime
Today
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled maintenance for Search May 7, 2024 21:00 - May 8, 2024 00:00 CEST
On May the 7th between 9pm - 11pm CEST (7pm - 9pm UTC), we will be performing maintenance on the search cluster for the Dixa platform.

All search functionality should remain operational, but there’s a risk that users may experience interruptions while the traffic is being redirected to the new (upgraded) instances.

Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Apr 25, 2024 - 13:04 CEST
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Voice - Some inbound/outbound calls affected
Postmortem - Read details
Apr 26, 07:16 CEST
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post-mortem about this incident will be posted within 5 business days.
Apr 22, 20:30 CEST
Monitoring - Our carrier has restored their service, so we should no longer be experiencing issues with voice calls. We will continue monitoring the situation.
Apr 22, 18:35 CEST
Update - We are continuing to investigate this issue.
Apr 22, 18:21 CEST
Update - We are continuing to investigate this issue.
Apr 22, 17:35 CEST
Investigating - We are experiencing issues with inbound and outbound calls with one of our providers. This is under investigation, and we are actively monitoring the status.
Apr 22, 17:10 CEST
Agents disconnected and Offers not reaching the agent interface
Resolved - Agents were briefly disconnected due to an unscheduled required update of a backend database. This prevented real-time notifications such as offers and presence from reaching agents in the front end. When no activity was detected for a period of time, their status was eventually set to away. In most circumstances, the connectivity was automatically restored within minutes after the database update was completed, but a page refresh was sometimes required.
Apr 22, 08:03 CEST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Analytics maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 CEST
Scheduled - Analytics maintenance. During the maintenance, ingestion of new data and updates of real time dashboards may be delayed.
Apr 18, 11:25 CEST
Apr 18, 2024
Apr 17, 2024
Analytics maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 23:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 CEST
Scheduled - Analytics maintenance. During the maintenance, ingestion of new data and updates of real time dashboards may be delayed.
Apr 16, 19:14 CEST
elev.io knowledge base is unresponsive
Resolved - This incident has been resolved.
Apr 17, 12:58 CEST
Update - We are continuing to work on a fix for this issue.
Apr 17, 12:47 CEST
Update - We are continuing to work on a fix for this issue.
Apr 17, 12:46 CEST
Identified - We are currently experiencing a knowledge base accessibility issue. The root cause is identified and we are working on a fix. We are sorry for any inconvenience this may cause.
Apr 17, 12:45 CEST
Apr 16, 2024
Knowledge base (elev.io) unresponsive
Resolved - This incident has been resolved.
Apr 16, 21:46 CEST
Investigating - We have seen an increase in errors in the elev.io knowledgebase integration. We are investigating the issue. We are sorry for any inconvenience this may cause.
Apr 16, 19:08 CEST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Scheduled Maintenance - Analytics
Completed - The scheduled maintenance has been completed.
Apr 13, 00:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:30 CEST
Scheduled - We’re planning to do maintenance work in the Analytics databases. Analytics is expected to remain operational, however both the ingestion of new data for Analytics and the updates of Real-Time dashboard could be delayed until the maintenance is completed.
Apr 9, 10:34 CEST
Apr 12, 2024
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