Update - Our operator has applied further changes this day in order to further mitigate the problem. We will keep monitoring the situation in the coming days. The changes applied today are specifically for calls going to the Telenor network, which seemed to be causing some further issues.
Feb 19, 17:10 CET
Monitoring - Our operator has identified the cause of this issue. It seems it was a specific transit route supplier that was causing problems. Calls are now routed away from the problematic supplier. The Dixa team and our operator will keep monitoring the situation in the coming days.
Feb 13, 11:49 CET
Update - We have switched part of our infrastructure to use different outbound phone network providers in an effort to circumvent this issue until it has been resolved.
Feb 2, 16:46 CET
Update - Our phone provider has confirmed that they see the issue. From initial analysis, the problem appears to come from certain operators in Northern Europe. Further investigation is required. An update will be posted as soon as we have more details.
Jan 30, 17:16 CET
Investigating - A small percentage of outbound calls (this includes callback) can be affected by an issue with our phone provider. This issue results in the agent not being able to hear the end-user. The end-user can hear the agent normally. We are currently working with our provider to identify the origin of this issue.
Jan 29, 18:15 CET
Email Operational
Inbound   ? Operational
Outbound   ? Operational
Telephony Operational
Inbound   ? Operational
Outbound   ? Operational
WebRTC   ? Operational
Agent Interface   ? Operational
Chat Widget   Operational
Public API   Operational
Webhooks   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018
Resolved - After further analysis, it would appear that none of our customers were affected by our partner's partial outage.
Feb 20, 15:21 CET
Investigating - Our local partner in Germany has informed that they are currently affected by a partial network outage. It is not known at this time whether this affects our ability to receive calls in Germany. We are currently investigating this issue.
Feb 20, 08:19 CET
Feb 19, 2018
Resolved - After having monitored the situation, we have now confirmed that all calls are now coming through correctly. The incident started at 11:41 CET and ended at 12:19 CET.
Feb 19, 13:32 CET
Monitoring - The local operator has been able to resolve the incident that affected them. We will keep monitoring the situation and provide more information as soon as we have it. All calls to Danish numbers are now being received correctly again.
Feb 19, 12:19 CET
Update - The transit carrier handling part of our inbound calls to Denmark is affected by an outage. We are working with our partners to resolve this issue as soon as possible. We apologise for the inconvenience.
Feb 19, 12:01 CET
Investigating - We are investigating reports that some calls to Danish numbers are unavailable. It would appear that one of our phone operators is hit by an outage. We will update as soon as we have more details.
Feb 19, 11:41 CET
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - All inbound calls are now being received.
Our operator has identified and corrected the root cause of this incident.
Feb 13, 10:59 CET
Monitoring - The Danish operator seems to have been able to fix the issue at 9:17 CET. This incident started at 6:09 CET. We will keep monitoring the situation until we have confirmed that everything is up and running again. We will post more details about the incident as soon as we have them.
Feb 13, 09:23 CET
Investigating - We have been informed by one of our telephony operators that a network outage has affected their ability to accept inbound calls in Denmark. Outbound telephony remains unaffected. We apologise for the inconvenience caused to you and your customers. We will inform this page as soon as we have more information from our operator.
Feb 13, 08:11 CET
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.