All Systems Operational
Email Operational
Inbound   ? Operational
Outbound   ? Operational
Telephony Operational
Inbound   ? Operational
Outbound   ? Operational
WebRTC   ? Operational
Agent Interface   ? Operational
Chat Widget   Operational
Public API   Operational
Webhooks   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2018
Resolved - This incident has been resolved.
Nov 19, 15:00 CET
Monitoring - The issue has been fixed. We are monitoring the situation.
Nov 19, 13:49 CET
Investigating - We are looking into an issue with the agent interface
Nov 19, 13:38 CET
Nov 18, 2018

No incidents reported.

Nov 17, 2018
Completed - We have verified that everything is working as expected after the upgrade.
Nov 17, 20:01 CET
Verifying - Maintenance is finished. We are verifying that everything works as it should.
Nov 17, 18:43 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 CET
Scheduled - We will be upgrading the capacity of a network component handling inbound traffic to our platform. We do not expect this upgrade to cause any downtime, or be noticeable in any way.
Nov 14, 15:34 CET
Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018
Resolved - At 11.07 PM UTC +1, a database used by our platform for the purpose of user authentication went into Recovery Mode, meaning it no longer responded to requests. Under normal circumstances, a failover node takes over the responsibilities of the primary database, however this did not occur which prolonged the outage. At 11:27 PM UTC +1, the primary database went back to normal operation as the automated recovery process ended, bringing our API back up.
No data was lost during the outage, which lasted a total of 20 minutes.
We are adding additional monitoring for these databases, and we are implementing a more reliable failover strategy.
We sincerely apologise for the inconvenience caused by the outage.
Nov 14, 00:47 CET
Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Postmortem - Read details
Nov 6, 13:08 CET
Resolved - After monitoring the platform for multiple hours, we are confident that the instabilities have been resolved. We will publish a post-mortem as soon as we have access to all the details.
Nov 5, 21:07 CET
Monitoring - Our carrier has identified the remaining issue and deployed a fix. We will keep monitoring the situation.
Nov 5, 19:16 CET
Identified - Our carrier reports that the issue has not been fully resolved. They have identified the issue and are currently working on fixing it.
Nov 5, 18:32 CET
Monitoring - Our carrier has confirmed that the issue has been resolved, and they will continue to monitor the situation throughout the next 24 hours. We have requested an RFO and will update this page as soon as we have more information. We again apologise for the inconvenience that this has caused.
Nov 5, 18:19 CET
Update - Inbound and outbound services are now less affected by the outage. Some calls might still fail, but it would appear the majority are now going through normally. We are waiting for confirmation from our carrier.
Nov 5, 18:09 CET
Identified - One of our carriers is currently experiencing elevated error levels. This results in calls to and from our platform to end with an error message "An application error has occured". We are currently working with the carrier to resolve the issue.
Nov 5, 17:35 CET