All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
Agent Interface ? Operational
Chat Widget Operational
Public API Operational
Webhooks ? Operational
Facebook Messenger ? Operational
WhatsApp ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Completed - The scheduled maintenance has been completed.
Feb 17, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 06:00 CET
Scheduled - On Monday February 17 we will be undertaking a platform maintenance of the transfers component from 06:00 until 06:30 CET. We expect no disruptions to the availability or functionality of the Dixa platform and product.
Feb 13, 10:40 CET
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
Resolved - The issue has been resolved, as confirmed by customer reports and internal verification. We apologize for any inconvenience.
Feb 7, 13:47 CET
Monitoring - A fix has been implemented and deployed, we are monitoring the situation.
We ask customers who are still affected to reload any Dixa applications.
Feb 7, 11:04 CET
Update - We are still working on resolving this issue for all affected customers.
We will update again at 10:15 GMT.
Feb 7, 10:46 CET
Identified - We have identified an issue causing the Dixa applications to freeze or malfunction when certain search-related functionality is used. An update fixing the issue is expected to reach all customers shortly. We will update again at 9:45 GMT.
Feb 7, 10:13 CET
Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.