Identified - Our email provider is currently experiencing connectivity issues. This is the same issue that occured in the last couple of days as well. We are working with them to try and resolve the issue.

The impact of these connectivity issues is that sometimes while trying to send an email, or responding to one, you might experience long delays, or see an error report. The issues that our provider is very sporadic, and usually retrying after a few minutes should allow you to send the email.

We deeply apologise for the inconvenience, and are actively working with our provider to get the issue resolved.
May 17, 16:37 CEST
Email Operational
Inbound   ? Operational
Outbound   ? Degraded Performance
Telephony Operational
Inbound   ? Operational
Outbound   ? Operational
WebRTC   ? Operational
Agent Interface   ? Operational
Chat Widget   Operational
Public API   Operational
Webhooks   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 16, 2018
Resolved - Orange officially confirmed the situation had been normalised. Orange's teams are fully mobilised to monitor the situation in the coming hours and days. We apologize for any inconvenience this has caused.
May 16, 19:00 CEST
Identified - We have been informed that Orange is having another incident since around 8:00 CEST. This issue appears to affect inbound and outbound telephony directed toward French phone number (+33). This issue seems to be related to the two incidents that Orange encountered yesterday.

We will update this ticket as soon as we have more information from our partners.
May 15, 11:35 CEST
May 15, 2018
Resolved - The issue seems to have been resolved on our provider's side. We are monitoring the situation, and will be working with them to understand the cause of this issue, and how to prevent it in the future.
May 15, 13:59 CEST
Investigating - We are investigating issues preventing us from communicating with our email provider. Sending emails seems to work sporadically (and report issues in the app), and incoming emails might be slightly delayed.
May 15, 13:54 CEST
May 14, 2018
Postmortem - Read details
May 15, 09:48 CEST
Resolved - The issue affecting calls to and from one of the local French phone networks has been fixed. All calls are coming through again. We apologize for the inconvenience.
May 14, 16:45 CEST
Identified - Our provider has identified the cause of the issue, and is currently working on fixing it.
May 14, 12:54 CEST
Investigating - We have been informed by one of our providers that they are currently experiencing an incident which affects call termination in France. We are working with them to try and get this resolved ASAP.
May 14, 10:40 CEST
May 13, 2018

No incidents reported.