All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
Agent Interface ? Operational
Chat Widget Operational
Public API Operational
Webhooks ? Operational
Facebook Messenger ? Operational
WhatsApp ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Postmortem - Read details
Sep 13, 21:28 CEST
Resolved - The outage has been completely resolved. It lasted from 15:47 to 16:05 CEST. We apologize for the inconvenience this has caused.
Sep 13, 16:50 CEST
Monitoring - We have found and solved the problem. We expect regular operations for all customers shortly.
Sep 13, 16:08 CEST
Investigating - We are investigating an issue with loading the Dixa interface. Both native applications and browser access is affected. We will update as soon as more information is available.
Sep 13, 15:58 CEST
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019
Completed - The maintenance has finished successfully.
Sep 8, 19:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:00 CEST
Scheduled - We will conduct:
- a network maintenance that can affect our entire platform
- database maintenance

We do not expect any downtime, however the existing network connections will need to be re-established by all agents.
Aug 30, 11:59 CEST
Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.