tag:status.dixa.io,2005:/historyDixa Status - Incident History2024-03-28T13:25:20+01:00Dixatag:status.dixa.io,2005:Incident/202578002024-03-20T06:00:56+01:002024-03-20T06:00:56+01:00Schedule maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>03:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:57</var> CET</small><br><strong>Scheduled</strong> - We’re planning to upgrade several databases to the latest minor versions. Even though there’ll be brief moments when services gracefully reconnect to the databases, we don’t expect any outage, and there’s no action required on our customers’ part.</p>tag:status.dixa.io,2005:Incident/202577582024-03-19T06:00:56+01:002024-03-19T06:00:56+01:00Scheduled maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>03:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:55</var> CET</small><br><strong>Scheduled</strong> - We’re planning to upgrade several databases to the latest minor versions. Even though there’ll be brief moments when services gracefully reconnect to the databases, we don’t expect any outage, and there’s no action required on our customers’ part.</p>tag:status.dixa.io,2005:Incident/201546342024-03-06T08:00:56+01:002024-03-06T08:00:56+01:00Scheduled maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:25</var> CET</small><br><strong>Scheduled</strong> - On March 6th between 05:00 and 08:00 CET (UTC 04:00-06:00), we will be performing maintenance on the Dixa platform.<br /><br />We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/201667362024-03-05T15:23:07+01:002024-03-12T11:59:18+01:00Degraded performance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:23</var> CET</small><br><strong>Resolved</strong> - All known issues to this incident have been resolved. We thank you for your patience and cooperation. <br /><br />Post-mortem about this incident will be posted within 5 business days.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:12</var> CET</small><br><strong>Update</strong> - We are experiencing challenges with loading Dixa platform at the moment. We are working on the solution with the highest level of urgency. Will keep updating this page with progress. We apologise for the inconvenience.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:06</var> CET</small><br><strong>Investigating</strong> - We have received reports of instability in the platform. We are investigating the issue. Updates will follow</p>tag:status.dixa.io,2005:Incident/200570702024-02-29T00:00:57+01:002024-02-29T00:00:57+01:00Analytics maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>13:52</var> CET</small><br><strong>Scheduled</strong> - We will upgrade of our Analytics databases. Short downtime could occur while replacing database instances. Analytics will remain operational but ingestion of new data will be paused until the upgrade has completed.</p>tag:status.dixa.io,2005:Incident/191051042024-02-12T14:59:51+01:002024-02-12T14:59:51+01:00Some emails ending up in junk folder<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:59</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:59</var> CET</small><br><strong>Update</strong> - Over the past weeks, we have worked with subcontractors to find a sustainable solution. While some customers are seeing positive progress, we are unfortunately still getting feedback from some customers who are still missing the login emails.<br /><br />If you are one of the few, then please follow this Microsoft guide to release the login email from within the Microsoft 365 Security portal (this requires admin access, preferably handled by your it department)<br /><br />1. Go to http://security.microsoft.com under the menu "Email & collaboration" click "Review," and select "Quarantine"<br /><br />2. Select all emails from robot@dixa.com with the subject "Sign in to Dixa" with the login content, then click "Release". Emails will be released to the users' inboxes.<br /><br />3. To help us reach you with our emails, we would also request that you submit our emails for review by clicking the "More" dropdown and selecting "Submit for review". When submitting, click the option "Should not have been blocked (false positive)" to inform Microsoft that we are a credible email sender.<br /><br />4. If the latest email was received more than 10 minutes ago, the token has expired and the agent needs to request a new login email from http://dixa.com/signin<br /><br />By doing this, you will release the quarantined login emails from Dixa to your agents. If you have any questions, please contact our support team.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>13:24</var> CET</small><br><strong>Update</strong> - Over the last month, some customers have experienced issues with emails outbound from Dixa ending up in the junk folder if the recipient email was hosted on Microsoft platforms (O365, Live, etc.)<br /><br />It is important to state that no emails are lost, they are simply misplaced in the junk folder of the end-user email application. <br /><br />We have been working around the clock to ensure that everything sent out through Dixa is well-formatted and within the limits of how a “good email” should be formatted. This has made some improvements, but we are still hearing of issues for some customers. We will continue to work with Microsoft for a proper solution to make sure, that all emails end up in the inbox and not marked as junk.<br /><br />We will leave this incident open and will continue to update as we progress.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:34</var> CET</small><br><strong>Investigating</strong> - Some customers are finding their login emails ending up in the spam or junk folders when customers are using Microsoft Outlook and/or Office 365. We are investigating the issue, and working closely with subcontractors to find a solution.<br /><br />For the time being please look in your spam and junk folders if you are missing your login mail.</p>tag:status.dixa.io,2005:Incident/197923452024-01-24T23:00:45+01:002024-01-24T23:00:45+01:00Scheduled maintenance<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:04</var> CET</small><br><strong>Scheduled</strong> - On January 24th between 22:00 and 23:00 CET (UTC 21:00-22:00), we will be performing maintenance on the Dixa platform.<br />Any changes made to flows during the maintenance window will not be persisted, but it will still be possible to run flows during maintenance. We do not expect any downtime.<br /><br />We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/196718952024-01-11T00:10:23+01:002024-01-11T00:10:23+01:00Extra maintenance window<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>00:10</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>23:11</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>23:08</var> CET</small><br><strong>Scheduled</strong> - We need additional maintenance time for the other scheduled maintenance (as posted on https://status.dixa.io/incidents/kh6j9bd2d652).<br /><br />Any changes made to flows during the maintenance window will not be persisted, but it will still be possible to run flows during maintenance. We do not expect any downtime.<br /><br />We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/196018812024-01-11T00:00:11+01:002024-01-10T23:06:40+01:00Scheduled maintenance<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>00:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>13:50</var> CET</small><br><strong>Scheduled</strong> - On January the 10th between 22:00 and 23:00 CET, we will be performing maintenance on the channel flow service of the Dixa platform. <br />Any changes made to flows during the maintenance window will not be persisted, but it will still be possible to run flows during maintenance. We do not expect any downtime.<br /><br />We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/194879832023-12-21T08:46:07+01:002023-12-21T08:46:07+01:00Degraded performance<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>08:46</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>21:54</var> CET</small><br><strong>Monitoring</strong> - The fix has been implemented by the network provider and we are monitoring the results.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:21</var> CET</small><br><strong>Update</strong> - The network provider continues to work on fixing this issue. We would like to highlight that issue is not related to Dixa inbound functionality, the mobile network for some end users doesn't work properly and therefore they cannot make calls.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:06</var> CET</small><br><strong>Identified</strong> - Some end users calling from the TDC network in Denmark have an issue reaching some phone numbers including numbers in Dixa. The issue is caused by the incident on the network provider side. We are following the status of this issue and will update the status accordingly.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:21</var> CET</small><br><strong>Investigating</strong> - We have received reports of instability in the platform. We are investigating the issue. Updates will follow</p>tag:status.dixa.io,2005:Incident/193167672023-12-13T23:30:04+01:002023-12-13T23:30:04+01:00Scheduled maintenance - Analytics<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>23:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:14</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:09</var> CET</small><br><strong>Scheduled</strong> - On Wednesday, the 13th of December 2023, from 8:30 pm, we will perform maintenance on the Analytics part of Dixa for 3 hours.<br /><br />We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/192262252023-11-28T07:00:22+01:002023-11-28T07:00:22+01:00Scheduled maintenance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:29</var> CET</small><br><strong>Scheduled</strong> - On November 28th between 06:30 and 07:00 CET (UTC 05:30-06:00), we will be performing maintenance on the Dixa platform.<br /><br />If any anomalies are detected, please reload the interface. <br />We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/191485922023-11-20T23:01:22+01:002023-11-20T23:01:22+01:00Scheduled maintenance<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>23:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:32</var> CET</small><br><strong>Scheduled</strong> - On November 20 between 21:00 and 23:00 CET (UTC 20:00-22:00), we will be performing maintenance on the Dixa platform. We don't expect any downtime.<br /><br />We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/191272482023-11-17T12:29:28+01:002023-11-17T12:29:29+01:00production search cluster maintenance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:29</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:08</var> CET</small><br><strong>Scheduled</strong> - We are planning to modify the production search cluster instance size to improve the future scaling and optimize the current usage. We don't expect any downtime, and there's no action required from our customers' part.</p>tag:status.dixa.io,2005:Incident/190460952023-11-09T08:00:45+01:002023-11-09T08:00:45+01:00Scheduled maintenance<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:54</var> CET</small><br><strong>Scheduled</strong> - On October the 9th between 06:30 and 08:00 CET, we will be performing maintenance on the Dixa platform.<br /><br />We will notify when the maintenance is starting and has been completed. Agents can still access and work in the platform, but there can be a few instances where they'll have to refresh the interface.<br /><br />Please do not hesitate to reach out to friends@dixa.com with any questions.</p>tag:status.dixa.io,2005:Incident/190328742023-11-06T14:28:52+01:002023-11-10T12:48:17+01:00Degraded performance / Dropped agent connections<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:28</var> CET</small><br><strong>Resolved</strong> - All known issues to this incident have been resolved. We thank you for your patience and cooperation. <br /><br />Post-mortem about this incident will be posted within 5 business days.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:31</var> CET</small><br><strong>Update</strong> - We just had the same incident occur again.<br /><br />We will continue to monitor the results.<br /><br />Next update at 14:30 CET</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:53</var> CET</small><br><strong>Monitoring</strong> - We are happy to inform, that our teams have deployed a fix for the issue. We are seeing significant improvements in the stability. We will continue to monitor the results.<br /><br />Next update at 13:00 CET</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:41</var> CET</small><br><strong>Update</strong> - We have received reports of instability in the platform. We are investigating the issue.<br /><br />Next update at 11:10 CET</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:33</var> CET</small><br><strong>Investigating</strong> - We have received reports of instability in the platform. We are investigating the issue. Updates will follow</p>tag:status.dixa.io,2005:Incident/189793622023-11-02T00:00:23+01:002023-11-02T00:00:23+01:00Dixa Analytics Scheduled Maintenance<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:02</var> CET</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on Dixa's analytics feature. During the maintenance, analytics will be available but new data may be delayed for the duration of the maintenance window.</p>tag:status.dixa.io,2005:Incident/186649922023-10-05T00:31:13+02:002023-10-05T00:31:13+02:00Dixa Analytics Scheduled Maintenance<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>00:31</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>21:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:26</var> CEST</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on Dixa's analytics feature. During the maintenance, analytics will be available but new data may be delayed for the duration of the maintenance window.</p>tag:status.dixa.io,2005:Incident/186219362023-09-27T16:02:50+02:002023-10-09T10:33:05+02:00Degraded performance - Permission denied for certain users<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:02</var> CEST</small><br><strong>Resolved</strong> - All known issues to this incident have been resolved. We thank you for your patience and cooperation. <br /><br />Post-mortem about this incident will be posted within 5 business days.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:52</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:40</var> CEST</small><br><strong>Update</strong> - We are investigating some users reporting errors when working on Dixa. <br />Error message: Permission denied. Your agent does not have sufficient roles to log in.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:28</var> CEST</small><br><strong>Investigating</strong> - We have received reports of instability in the platform. We are investigating the issue. Updates will follow</p>tag:status.dixa.io,2005:Incident/185767142023-09-22T21:02:35+02:002023-09-28T11:31:12+02:00Some calls are failing to reach Dixa<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>21:02</var> CEST</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you for your patience while we were working on a solution. <br /><br />We will publish post mortem within 5 business days.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>19:51</var> CEST</small><br><strong>Monitoring</strong> - We implemented the fix and we are monitoring the results.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>18:56</var> CEST</small><br><strong>Update</strong> - We continue working on fixing the problem. As mentioned, this issue is only affecting some of the inbound calls and the impact by now is minimal.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>16:08</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>16:08</var> CEST</small><br><strong>Identified</strong> - The source of the problem has been identified and we are working on a fix.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>15:23</var> CEST</small><br><strong>Investigating</strong> - We experience issues with some calls not reaching Dixa. We are investigating the issue.</p>tag:status.dixa.io,2005:Incident/184770142023-09-12T12:26:08+02:002023-09-18T11:10:28+02:00Telephony - Some calls are not connecting<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:26</var> CEST</small><br><strong>Resolved</strong> - The issues to this incident have been resolved and no further issues have been detected while monitoring. We thank you for your patience and cooperation. <br /><br />Post mortem about this incident will be posted within 5 business days.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:43</var> CEST</small><br><strong>Monitoring</strong> - We are happy to inform that a fix has been deployed for the issue and the numbers are now working. We will continue to monitor the results. <br /><br />Next update: latest 12:00 CEST</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:31</var> CEST</small><br><strong>Update</strong> - We're still working with our provider to implement a fix that will resolve the issue.<br /><br />Next update at 11:00 CEST</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:04</var> CEST</small><br><strong>Identified</strong> - We have identified the issue and are working together with our provider to implement a fix. We will keep you updated on any progress.<br /><br />Next update latest at 10:30 CEST</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:52</var> CEST</small><br><strong>Update</strong> - We're still investigating the issue and are in contact with our suppliers to find the root cause.<br /><br />We will update as soon as we have more information and latest at 10:20 CEST</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:21</var> CEST</small><br><strong>Update</strong> - We are experiencing some difficulties with the telephony channel related to one of our suppliers. We are investigating the matter.<br /><br />Next update at 09:50 CEST</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:07</var> CEST</small><br><strong>Investigating</strong> - We have received reports of instability in the platform. We are investigating the issue. Updates will follow</p>tag:status.dixa.io,2005:Incident/183073492023-08-31T19:47:12+02:002023-09-07T10:21:43+02:00Inconsistencies in agent interface<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>19:47</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. We apologise for the inconvenience it has caused. <br /><br />Post mortem will be posted within 5 business days.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>11:10</var> CEST</small><br><strong>Monitoring</strong> - A solution has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>17:48</var> CEST</small><br><strong>Update</strong> - The solution is being implemented and majority of cases affected by this incident are resolved by now. We are working on the remaining cases but the impact is very minor at this point. <br />We will keep updating this page when further progress is made.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>09:22</var> CEST</small><br><strong>Update</strong> - We continue working on the solution as we see in some cases the conversations list shows conversations as open whereas it was already closed. <br />The conversations are being offered as intended and the number of the conversations in the backlog on the dashboard is correct, that means conversations will be offered to agents who are set to working in Dixa and assigned to the queue.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>22:29</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix to this issue and will provide the next status update by 9:30 am CEST on Wednesday.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:13</var> CEST</small><br><strong>Identified</strong> - After deploying an initial fix we can see significant improvement in the search results but in some cases we still observe an inconsistency between the number of the conversations on the dashboard and what is shown in the search. Therefore we continue working on the solution for this.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>16:35</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>15:48</var> CEST</small><br><strong>Investigating</strong> - Today, customers reported discrepancy issues between the dashboard, conversation overview and search. <br />Unfortunately, search and conversation overviews have been affected. The number of queued conversations showing in the dashboard is correct. <br /><br />Our developers are working on a solution for the issue at hand - please accept our apologies for any inconvenience caused.<br /><br />We will update this page with any new information regarding any progress.</p>tag:status.dixa.io,2005:Incident/182577632023-08-25T14:09:52+02:002023-09-01T09:18:23+02:00Partial outage in Agent interface<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:09</var> CEST</small><br><strong>Resolved</strong> - No further issues have been detected and the system is back to normal. We thank you for your patience and cooperation. <br /><br />Post mortem about this incident will be posted within 5 business days.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>12:12</var> CEST</small><br><strong>Update</strong> - The issues have been resolved. We are continuing to see stability across our platform. We will continuing monitoring.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:51</var> CEST</small><br><strong>Monitoring</strong> - We have identified the issue and our team have deployed a fix. We are seeing significant improvements for Messenger, conversation offers and stability of the platform. We will continue to monitor the results.<br /><br />Next update at 12:20 CEST</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:36</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:35</var> CEST</small><br><strong>Update</strong> - We are receiving reports of slowness in the agent interface and reports of Messenger messages being blank. Reports of problems with conversations being offered and the agent status. We are investigating the issue. <br /><br />Next update at 12:00 CEST</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:26</var> CEST</small><br><strong>Investigating</strong> - We have received reports of instability in the platform. We are investigating the issue. Updates will follow</p>tag:status.dixa.io,2005:Incident/181733252023-08-17T15:48:23+02:002023-08-25T23:43:07+02:00Degraded performance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:48</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:36</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:17</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:14</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:10</var> CEST</small><br><strong>Investigating</strong> - We have received reports of instability in the platform. We are investigating the issue. Updates will follow</p>tag:status.dixa.io,2005:Incident/180932052023-08-09T11:11:56+02:002023-08-09T11:11:56+02:00temporary degradation starting new Dixa Messenger conversations<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:11</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:38</var> CEST</small><br><strong>Monitoring</strong> - We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.<br /><br />Next update at 11.10 AM CEST</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:35</var> CEST</small><br><strong>Update</strong> - We continue to investigate the cause.<br /><br />Next update at 10.45am CEST</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:23</var> CEST</small><br><strong>Investigating</strong> - We're noticing issues creating new Dixa Messenger conversations. We're investigating the matter.<br /><br />Next update at 10.35am CEST.</p>