Platform maintenance

Scheduled Maintenance Report for Dixa

Completed

The scheduled maintenance has been completed.

Posted Apr 05, 2020 - 05:02 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 05, 2020 - 03:00 CEST

Update

Note that during the scheduled period we will perform an additional service maintenance that will result in the existing agent connections to be re-established. This might affect ongoing phone calls and chats for a few minutes.

Posted Apr 03, 2020 - 14:52 CEST

Scheduled

On Sunday April 5 from 03:00 until 06:00 CEST we will be undertaking a platform maintenance of the database components. We expect no disruptions to the availability or functionality of the Dixa platform and product, however the chat widget component will experience reconnects.

Posted Apr 01, 2020 - 08:35 CEST

This scheduled maintenance affected: Agent Interface (Agent Interface), Telephony & SMS (Inbound, Outbound, WebRTC), and Other Channels (Chat & Dixa Messenger).