Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 4, 2025

No incidents reported today.

Apr 3, 2025

Degraded performance

Resolved - All reported issues have been investigated and resolved. We thank you for your patience and cooperation.
Apr 3, 00:37 CEST

Monitoring - We will continue monitoring platform performance.
Apr 3, 00:24 CEST

Update - We are continuing to investigate reports of slowness in the agent interface, affecting some users.
Apr 2, 23:35 CEST

Investigating - Some users are experiencing latency issues in the platform. We are investigating the issue.
Apr 2, 22:42 CEST

Apr 2, 2025

Apr 1, 2025

Degraded performance - Real Time Dashboard

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.
Apr 1, 22:17 CEST

Monitoring - We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
Apr 1, 20:02 CEST

Identified - Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.
Apr 1, 15:49 CEST

Update - We are continuing to investigate this.
Apr 1, 13:51 CEST

Investigating - We are experiencing some inconsistencies with the Real Time Dashboard, specifically with the number of assigned conversations shown. We are investigating the matter.
Apr 1, 12:42 CEST

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.