Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 21, 2024

No incidents reported today.

Dec 20, 2024

Scheduled maintenance on Analytics

Completed - The scheduled maintenance has been completed.
Dec 20, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 22:00 CET

Scheduled - On Thursday, December 19th at 10pm CET we will be performing a scheduled maintenance on Dixa Analytics.

Dixa Analytics will continue to function as usual, but new data will not be processed until the maintenance is completed.

We expect the maintenance to take under 2 hours, after which new data will be processed again to be displayed in Dixa Analytics reports.
Dec 18, 13:33 CET

Dec 19, 2024

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024

No incidents reported.

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

Degraded performance - telephony

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.
Dec 12, 18:46 CET

Identified - Our teams has now identified the issue. A fix has been applied that resolves the issue.
Dec 12, 18:29 CET

Investigating - Inbound calls are dropping for some numbers, only affecting a small number of calls in France. We are currently investigating this issue.
Dec 12, 16:23 CET

Dec 11, 2024

No incidents reported.

Dec 10, 2024

Delays on dashboard and in analytics

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.
Dec 10, 07:59 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 07:45 CET

Identified - We've identified the problem and are actively working on resolving it.

Next update in 15 minutes.
Dec 10, 07:44 CET

Update - We are continuing to investigate this issue.
Dec 10, 07:39 CET

Investigating - The platform is showing slight delays in updating the dashboard as well as analytics. Agents on presence on the dashboard is shown inconsistently. We are investigating the issue and will be updating this page accordingly.
Dec 10, 07:32 CET

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.