All Systems Operational

Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance - Analytics Jun 26, 2025 21:00 - Jun 27, 2025 00:00 CEST

On June 26th between 21:00 and 00:00 CEST (UTC 19:00-22:00), we will be performing maintenance on the Dixa platform for Analytics. This will affect the liveness of both Analytics and the Real-time Dashboard, causing temporary delays.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Jun 25, 2025 - 12:23 CEST
Jun 26, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:30 CEST
Scheduled - On Thursday, the 26th of June, between 6:30 AM - 7:30 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 18, 13:10 CEST
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:00 CEST
Scheduled - On Friday, the 20th of June, between 7:00 AM - 9:00 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 19, 10:18 CEST
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Degraded performance - Search
Postmortem - Read details
Jun 19, 15:21 CEST
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Jun 13, 18:30 CEST
Update - We continue to actively work on restoring Search. Some users may still experience some degraded performance. We are continuing to monitor the situation closely.

We'll update our status page when we have more news.
Jun 13, 15:32 CEST
Update - While we continue working on a permanent fix for this issue, we've temporarily reverted our search functionality back to an earlier version. This means filters for custom attributes and searching contacts based on external ID might not work as expected for the time being.

You should still be able to find custom attribute values by directly searching for the values without using a filter.

We'll update our status page when we have more news to share.
Jun 13, 10:00 CEST
Monitoring - We are continuing to see stability across our platform. We will continue monitoring.
Jun 12, 22:18 CEST
Update - We are continuing to work on fixing this issue. We are sorry for any inconvenience this may cause
Jun 12, 16:37 CEST
Identified - Our teams has now identified the issue. We are working on a fix that will resolve the issue.

Next update at 16:00 hs CEST
Jun 12, 15:01 CEST
Investigating - We are experiencing some difficulties with Search. We are investigating the matter.

Next update at 15:30hs
Jun 12, 14:29 CEST
Jun 12, 2025
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