All Systems Operational

Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 8, 2025

No incidents reported today.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 06:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:00 CEST
Scheduled - On August 5th between 06:00 and 06:30 CEST, we will be performing maintenance on the Dixa platform.
We will notify you when the maintenance has been completed.

Some users may experience instability in the connection; if that occurs, please reload the interface. If the issue persists, please do not hesitate to contact friends@dixa.com with any questions.
Aug 4, 12:09 CEST
Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 09:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 08:30 CEST
Scheduled - On July 31st between 08:30 and 09:30 CEST (UTC 06:30-07:30), we will be performing maintenance on the Dixa platform.

We don't expect any impact on agents. Data exports might temporarily contain stale information but will be available again with up-to-date information as soon as the maintenance ends.

We will update this page when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jul 30, 13:20 CEST
Jul 30, 2025

No incidents reported.

Jul 29, 2025
Scheduled maintenance - Analytics
Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 CEST
Scheduled - Between July 28th, 21:00 CEST and July 29th 00:00 CEST (July 28th, 19:00-22:00 UTC), we will be performing maintenance on the Dixa platform.

During the maintenance, data ingestion for analytics and the real time dashboard will be paused. Information displayed in Dixa and retrieved via the Dixa Analytics API will be outdated until ingestion is restored.

Loading Analytics and the Real-Time Dashboard could also fail momentarily while the maintenance is in progress.

We will try to keep the delay and downtime to a minimum.

Other parts of Dixa will not be affected during the maintenance window and agents will be able to work as usual.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jul 22, 14:27 CEST
Jul 28, 2025
Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

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