Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 16, 2024

No incidents reported today.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 CEST

Scheduled - On October the 9th between 06:00 and 08:00 am CEST, we will be performing maintenance on the Dixa platform.

No downtime is expected but the Dixa interface will reconnect and agents might need to refresh the interface.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Oct 7, 10:45 CEST

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Phone service from Third party provider

Completed - The scheduled maintenance has been completed.
Oct 3, 20:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 CEST

Scheduled - On October 3rd between 22:00 and 22:30 CEST (UTC 20-20:30 hs) one of our main phone providers will be performing maintenance on their platform.

During this maintenance window, they will be updating their core systems, which
may result in a brief disruption to our services too.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Sep 25, 17:21 CEST

Oct 2, 2024

Delays in the Dashboard, Analytics, and Offers for some queues

Postmortem - Read details
Oct 4, 15:09 CEST

Resolved - This incident has been resolved.
Oct 2, 20:20 CEST

Update - We’re pleased to report that the delays affecting the Dashboard and Analytics have been resolved, and they are now functioning as expected. However, we are still experiencing issues with Queues and Offers.

We apologize for the continued inconvenience and appreciate your patience as we work to resolve the remaining issues. Further updates will be provided as soon as more information is available.

Thank you for your understanding.

Next update: Oct 2, 11:00AM UTC
Oct 2, 10:25 CEST

Update - Our team is continuing to work on resolving the delays affecting the Dashboard and Analytics. While we are making progress, the issue is not yet fully resolved.

We sincerely appreciate your patience as we work to restore normal service. Further updates will be provided as we have more information.

Thank you for your continued understanding.

Next Update: Oct 2, 2024 09:00 UTC
Oct 2, 09:38 CEST

Update - Our team is still actively working to resolve the ongoing delays in the Dashboard and Analytics sections. While progress has been made, we have not yet fully restored functionality. We are continuing to investigate and implement fixes.

We understand the inconvenience this may be causing and appreciate your continued patience. We will provide further updates as soon as more information is available.

Thank you for your understanding.
Oct 1, 15:29 CEST

Update - We are continuing to work on a fix for this issue.
Oct 1, 14:20 CEST

Update - We are continuing to work on a fix for this issue.
Oct 1, 14:18 CEST

Update - We are continuing to work on a fix for this issue.
Oct 1, 14:15 CEST

Identified - We are currently experiencing delays in the Dashboard and Analytics sections of our platform. Our team is actively investigating the issue, and we are working to restore full functionality as quickly as possible.

We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they are available.

Thank you for your understanding.

Next Update: 13:00 UCT
Oct 1, 14:12 CEST