All Systems Operational

Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Resolved - All reported issues have been investigated and resolved. We thank you for your patience and cooperation.
Apr 3, 00:37 CEST
Monitoring - We will continue monitoring platform performance.
Apr 3, 00:24 CEST
Update - We are continuing to investigate reports of slowness in the agent interface, affecting some users.
Apr 2, 23:35 CEST
Investigating - Some users are experiencing latency issues in the platform. We are investigating the issue.
Apr 2, 22:42 CEST
Apr 2, 2025
Apr 1, 2025
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.
Apr 1, 22:17 CEST
Monitoring - We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
Apr 1, 20:02 CEST
Identified - Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.
Apr 1, 15:49 CEST
Update - We are continuing to investigate this.
Apr 1, 13:51 CEST
Investigating - We are experiencing some inconsistencies with the Real Time Dashboard, specifically with the number of assigned conversations shown. We are investigating the matter.
Apr 1, 12:42 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.