Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

Issues searching for contacts throughout the Dixa Agent Interface

Resolved - All known issues related to this incident have been resolved. We thank you for your patience and cooperation.

A post-mortem about this incident will be posted within 5 business days.
Apr 25, 10:51 CEST

Update - We are continuing to monitor for any further issues.
Apr 25, 09:32 CEST

Monitoring - We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
Apr 25, 09:31 CEST

Update - We're currently experiencing issues with searching for contacts.

This also affects sending outbound emails, merging contacts and transferring conversations.

Next update in 15 minutes.
Apr 25, 09:23 CEST

Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Apr 25, 09:18 CEST

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.