All Systems Operational

Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Trustpilot Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
AI Features Operational
AI Copilot Operational
Mim AI agent Operational
Voice transcripts Operational
Intent detection Operational
Smart Replies Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance Oct 20, 2025 07:00-09:00 CEST

On Monday October 20th between 07:00 and 09:00 CEST (UTC 05:00-07:00), we will be performing maintenance on the Dixa platform. We don't expect any downtime or disturbances

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Oct 17, 2025 - 15:04 CEST
Oct 19, 2025

No incidents reported today.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Degraded performance - Translations not working
Postmortem - Read details
Oct 17, 16:18 CEST
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Oct 14, 14:41 CEST
Monitoring - A new fix has been deployed and we're seeing improvements. Please refresh the website and it should be back to normal. We're monitoring the progress
Oct 14, 12:54 CEST
Update - We're still experiencing instabilities relating to AI Co-pilot features and we're working on a fix for it
Oct 14, 12:25 CEST
Identified - Our teams has now identified the issue and have deployed a fix. We're seeing progress and are monitoring.
Oct 14, 10:37 CEST
Investigating - We are experiencing some difficulties with translations for AI Co-pilot. We are investigating the matter.
Oct 14, 10:24 CEST
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

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