Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Analytics Nov 23, 2024 21:00 - Nov 24, 2024 00:00 CET

On November the 23rd between 09:00 pm and 00:00 am CET, we will be performing maintenance on the Dixa platform within Analytics in order to upgrade databases.

During the maintenance period ingestion of data will be on pause for a while during the upgrade, which will affect liveness of both Analytics and the Real-Time Dashboards. Loading Analytics and the Real-Time Dashboard could fail during a short period of time when traffic is being rerouted after upgrade. We will do our best to keep the delay in data ingestion to a minimum.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any question
Posted on Nov 19, 2024 - 20:09 CET

Past Incidents

Nov 20, 2024

Scheduled maintenance - Partner Integrations

Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 CET

Scheduled - On November the 20th between 07:00 and 08:00 am CET, we will be performing maintenance on the Dixa platform within Partner Integrations area.

We will be performing a minor platform update which might result in a 1-2 min unavailability for parter integrations API. We do not expect any interruptions in terms of accessing Dixa platform or handling conversations.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Nov 19, 20:02 CET

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Conversations and Search: Degraded performance

Postmortem - Read details
Nov 19, 09:43 CET

Resolved - The issue affecting the conversation overview and search functionalities has been fully resolved. All services are now operating as expected, and we have confirmed system stability. We are sorry for any inconvenience this has caused and thank you for your patience.
Nov 11, 13:14 CET

Monitoring - A fix has been implemented to resolve the issue impacting the dashboard and search functionalities. We are currently monitoring the system to ensure stability and confirm that all services are fully operational. We will provide a final update once we verify that the issue is completely resolved.
Nov 11, 11:57 CET

Identified - We have identified an issue affecting the dashboard and search functionalities. These services may be slower than expected or intermittently unresponsive. Our team is actively working on resolving the root cause. Please note that the offers service is unaffected and continues to operate normally. We will provide an update as soon as further information is available.
Nov 11, 11:45 CET

Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Nov 11, 11:34 CET

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.