Dixa Status

Jun 6, 2025

No incidents reported today.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jun 3, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 CEST

Scheduled - On June 3rd between 07:00 and 09:00 CEST, we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. Agents may need to refresh their interface once complete. Please do not hesitate to reach out to friends@dixa.com with any questions.
May 28, 10:20 CEST

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

Degraded performance

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.
May 31, 19:13 CEST

Monitoring - We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
May 31, 17:38 CEST

Update - We are continuing to investigate this.
May 31, 17:35 CEST

Update - We are experiencing some difficulties with Search functionality, for searching in conversations. We are investigating the matter.
May 31, 15:33 CEST

Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
May 31, 15:28 CEST

May 30, 2025

Degraded performance

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation. Filtering by custom attributes is now again possible, and the Search POST endpoint functionality has resumed.

Post mortem about this incident will be posted within 5 business days.
May 30, 23:38 CEST

Update - We are continuing to see stability across our platform. We will continue monitoring and follow up when full search functionality is restored.
May 27, 21:39 CEST

Update - We have identified that this also affects the Search POST endpoint of the dev-api. This may affect search requests whilst the data refreshes.
May 26, 10:53 CEST

Update - We have implemented a fix for the issue affecting Search ingestion and are currently monitoring the results.

As part of the resolution, we have temporarily disabled support for filtering by custom attributes in the Search page.
This was necessary to restore overall stability.
We expect this functionality to return soon and will provide updates as we make progress.

Thank you for your patience and understanding.
May 24, 11:19 CEST

Monitoring - We have implemented a fix for the issue affecting Search ingestion and are currently monitoring the results.

As part of the resolution, we have temporarily disabled support for filtering by custom attributes in the Search page.
This was necessary to restore overall stability.
We expect this functionality to return soon and will provide updates as we make progress.

Thank you for your patience and understanding.
May 24, 11:17 CEST

Update - We have implemented a fix for the issue affecting Search ingestion and are currently monitoring the results.

As part of the resolution, we have temporarily disabled support for filtering by custom attributes in the Search page.
This was necessary to restore overall stability.
We expect this functionality to return soon and will provide updates as we make progress.

Thank you for your patience and understanding.
May 24, 11:16 CEST

Identified - The issue has been identified and a fix is being implemented.
May 24, 07:39 CEST

Investigating - We are experiencing some instability with Search ingestion, causing data searchable on the Conversation & Contact tabs of the Search page to not be up to date.
We are investigating the matter.

This does not affect any search functionality outside of the Search page.
You can use the search tab in the Dashboard overview to search for conversations.

We apologise for any inconvenience caused.
May 23, 19:33 CEST

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

Feature Flag Service Degraded – Default Access Behaviour in Effect

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.
May 27, 20:09 CEST

Monitoring - We are happy to inform that our provider has deployed a fix for the issue. We will continue to monitor the results.
May 27, 16:47 CEST

Identified - We’re still receiving updates from our provider and monitoring the situation. This issue likely doesn’t affect all customers, as some default flag values may match their previous configurations. We’ll provide further updates as we learn more.
May 27, 16:29 CEST

Investigating - One of our providers is currently experiencing an outage that affects the enablement of certain features. Some users might experience missing features; we are closely working with them to restore the services.
May 27, 16:09 CEST

May 26, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
May 26, 07:00 CEST

Scheduled - On May 26th between 06:00 and 07:00 am CEST (UTC 04:00-05:00), we will be performing maintenance on the Dixa platform.

Please do not hesitate to reach out to friends@dixa.com with any questions.
May 23, 18:59 CEST

May 25, 2025

No incidents reported.

May 24, 2025

Scheduled maintenance (Search funcionality)

Completed - The scheduled maintenance has been completed.
May 24, 09:15 CEST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 24, 09:10 CEST

Update - Scheduled maintenance is in progress. We will provide updates as necessary.
May 24, 09:08 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:15 CEST

Scheduled - On May 24th, between 00:15 and 9:00 CEST (UTC 22:00-7:00), we will perform urgent maintenance on the Dixa platform to address degraded Search functionality.

Please do not hesitate to reach out to friends@dixa.com with any questions.
May 24, 00:12 CEST

May 23, 2025

All Systems Operational

Past Incidents