All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 7, 2024

No incidents reported today.

Nov 6, 2024

No incidents reported.

Nov 5, 2024
Resolved - This incident has been resolved. We thank you for your patience and cooperation.
Nov 5, 13:58 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 5, 10:42 CET
Update - We are continuing to investigate this issue.
Nov 5, 08:53 CET
Update - We are continuing to investigate this issue.
Nov 5, 08:02 CET
Investigating - We are experiencing some difficulties with Analytics. We are investigating the matter.

Next update at 07:30 UTC

Nov 5, 07:59 CET
Nov 4, 2024
Resolved - All known issues related to this incident have been resolved. We thank you for your patience and cooperation.
However, please note that all conversations created from Friday will still be affected.

A post-mortem about this incident will be posted within 5 business days.

Nov 4, 10:09 CET
Update - We are continuing to monitor for any further issues.
Nov 4, 09:49 CET
Monitoring - We are happy to inform you that our teams have deployed a fix for the issue. We are seeing significant improvements for Contact forms. We will continue to monitor the results.

Next update at 09:30 CET

Nov 4, 09:20 CET
Identified - Our teams have now identified the issue. We are working on a fix that will resolve it. Thanks for your patience.

Next update at 09:15 CET

Nov 4, 09:04 CET
Investigating - We are experiencing some difficulties with Contact forms. We are investigating the matter.

Next update at 09:00 CET

Nov 4, 08:38 CET
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Postmortem - Read details
Nov 6, 17:41 CET
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

Nov 1, 11:17 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 11:10 CET
Identified - We detected inconsistencies in our RT Dashboard.
Our teams have now identified the issue. We deployed a fix and services are improving.

Next update at 11:10 CET

Nov 1, 11:00 CET
Oct 31, 2024
Resolved - The issue of receiving some calls to Norwegian numbers has been resolved. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.
Oct 31, 15:35 CET
Update - We have identified an issue affecting the receipt of some calls to Norwegian numbers. We are actively working on a resolution and will provide updates as we make progress. We apologize for any inconvenience and appreciate your patience.
Oct 31, 14:05 CET
Identified - We are currently investigating potential issues with receiving calls to some Norwegian numbers. Our team is working to identify the root cause and will provide further updates as soon as possible. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
Oct 31, 13:55 CET
Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.