All Systems Operational
Agent Interface
Operational
Agent Interface
Operational
Analytics
Operational
Search
Operational
Conversation Offers (WSS connection)
Operational
Knowledge management
Operational
Dashboard
Operational
Email
Operational
Inbound
Operational
Outbound
Operational
Telephony & SMS
Operational
Inbound
Operational
Outbound
Operational
WebRTC
Operational
SMS
Operational
Other Channels
Operational
Facebook Messenger & Instagram
Operational
WhatsApp
Operational
Chat & Dixa Messenger
Operational
Trustpilot
Operational
Conversation Routing
Operational
Automations
Operational
Flows
Operational
Integrations
Operational
Custom Cards
Operational
Dixa API, Exports API and Integrations API
Operational
Outbound Webhooks
Operational
Inbound Webhooks
Operational
Data Sync Integrations
Operational
Dixa Knowledge
Operational
Knowledge Bases
Operational
AI Features
Operational
AI Copilot
Operational
Mim AI agent
Operational
Voice transcripts
Operational
Intent detection
Operational
Smart Replies
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance Jan 19, 2026 07:00-09:00 CET
On January 19th between 07:00 and 09:00 CET (UTC 06:00-08:00), we will be performing maintenance on the Dixa platform.
No disruptions are expected.
We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Jan 15, 2026 - 13:26 CET
No disruptions are expected.
We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Jan 15, 2026 - 13:26 CET
Scheduled Maintenance Jan 20, 2026 04:00-08:00 CET
The Dixa platform will be undergoing scheduled maintenance between 4 AM CET and 8 AM CET (3-7 AM UTC) on Tuesday, January 20th.
Expected impact
There will be two brief periods of downtime (each less than 1 minute), one at the beginning of the maintenance window around 4.30 AM CET (3.30 AM UTC), and another around 6 AM CET (5 AM UTC). During these moments, agents may experience brief loading errors when using Dixa.
For approximately 2 hours within the maintenance window, agents may experience delays on the following Dixa features:
Custom attribute related delays:
- Automations that trigger based on changes to custom attributes
- Changes to custom attributes in the conversation view
- Custom attribute change activity log entries
- Changes to custom attributes in Dixa Analytics
Conversation related delays:
- Conversation status change notifications
- Message delivery statuses
Furthermore, integrations depending on the 'conversation enduser replaced' and 'conversation custom attribute updated' webhook events may receive these events with some delay.
Once we have completed the maintenance, all of the above delays will catch up.
We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Jan 15, 2026 - 16:29 CET
Expected impact
There will be two brief periods of downtime (each less than 1 minute), one at the beginning of the maintenance window around 4.30 AM CET (3.30 AM UTC), and another around 6 AM CET (5 AM UTC). During these moments, agents may experience brief loading errors when using Dixa.
For approximately 2 hours within the maintenance window, agents may experience delays on the following Dixa features:
Custom attribute related delays:
- Automations that trigger based on changes to custom attributes
- Changes to custom attributes in the conversation view
- Custom attribute change activity log entries
- Changes to custom attributes in Dixa Analytics
Conversation related delays:
- Conversation status change notifications
- Message delivery statuses
Furthermore, integrations depending on the 'conversation enduser replaced' and 'conversation custom attribute updated' webhook events may receive these events with some delay.
Once we have completed the maintenance, all of the above delays will catch up.
We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Jan 15, 2026 - 16:29 CET