All Systems Operational

Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Trustpilot Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
AI Features Operational
AI Copilot Operational
Mim AI agent Operational
Voice transcripts Operational
Intent detection Operational
Smart Replies Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 29, 2025

No incidents reported today.

Aug 28, 2025
Mim Data Source Sync Failures
Postmortem - Read details
Aug 28, 15:46 CEST
Resolved - The incident has been fully resolved, and all services are operating normally. We sincerely apologize for the disruption and any impact this may have had on your operations. We appreciate your patience during this time.
Aug 28, 08:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 18:08 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 11:06 CEST
Investigating - We are currently experiencing issues with new Mim synchronizations to data sources. While all previously synchronized data remains accessible and functional, new sync operations are failing to complete successfully.

IMPACT:
New Mim sync operations created since August 22 are failing
Existing synchronized data continues to work normally
Automatic syncs are not updating with new content
Manual re-sync operations may disrupt existing working connections

STATUS:
Our engineering team is actively investigating the root cause of this issue. We strongly advise against initiating manual re-syncs at this time, as this may interrupt existing functional data connections.
Aug 26, 16:30 CEST
Aug 27, 2025
Aug 26, 2025
DNS Configuration Issue Impacting API Connectivity
Postmortem - Read details
Aug 26, 15:29 CEST
Resolved - DNS records for dev.dixa.io were inadvertently removed. This resulted in DNS resolution failures when attempting to connect to dev.dixa.io, as requests received "NXDOMAIN" responses indicating no available IP address.
This issue affected all services and integrations relying on our public API, including:

Native integrations
Custom cards
Integration nodes in flows and automations
Third-party services (Zapier, chatbots, etc.)
All external API connections

All affected services experienced connection failures during this period. The issue was resolved by restoring the proper DNS configuration for dev.dixa.io.
Aug 26, 14:20 CEST
TrustPilot Queue Service Outage
Postmortem - Read details
Aug 27, 12:28 CEST
Resolved - This incident has been resolved.
Aug 26, 11:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 11:32 CEST
Investigating - We are currently investigating an issue with Trustpilot conversations not being offered to agents
Aug 26, 10:58 CEST
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

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