All Systems Operational

Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 4, 2025

No incidents reported today.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Loading conversations not working
Resolved - This incident has been resolved.
Jul 1, 11:15 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 11:04 CEST
Investigating - We are currently investigating an issue with loading conversations.
Jul 1, 11:01 CEST
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Scheduled maintenance - Analytics
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 CEST
Scheduled - On June 26th between 21:00 and 00:00 CEST (UTC 19:00-22:00), we will be performing maintenance on the Dixa platform for Analytics. This will affect the liveness of both Analytics and the Real-time Dashboard, causing temporary delays.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 25, 12:23 CEST
Jun 26, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:30 CEST
Scheduled - On Thursday, the 26th of June, between 6:30 AM - 7:30 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 18, 13:10 CEST
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:00 CEST
Scheduled - On Friday, the 20th of June, between 7:00 AM - 9:00 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 19, 10:18 CEST
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