Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 7, 2024

No incidents reported today.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

Degraded performance: Analytics and Dashboard

Resolved - This incident has been resolved. We thank you for your patience and cooperation.
Nov 5, 13:58 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 5, 10:42 CET

Update - We are continuing to investigate this issue.
Nov 5, 08:53 CET

Update - We are continuing to investigate this issue.
Nov 5, 08:02 CET

Investigating - We are experiencing some difficulties with Analytics. We are investigating the matter.

Next update at 07:30 UTC
Nov 5, 07:59 CET

Nov 4, 2024

Degraded performance - Contact Form Issue

Resolved - All known issues related to this incident have been resolved. We thank you for your patience and cooperation.
However, please note that all conversations created from Friday will still be affected.

A post-mortem about this incident will be posted within 5 business days.
Nov 4, 10:09 CET

Update - We are continuing to monitor for any further issues.
Nov 4, 09:49 CET

Monitoring - We are happy to inform you that our teams have deployed a fix for the issue. We are seeing significant improvements for Contact forms. We will continue to monitor the results.

Next update at 09:30 CET
Nov 4, 09:20 CET

Identified - Our teams have now identified the issue. We are working on a fix that will resolve it. Thanks for your patience.

Next update at 09:15 CET
Nov 4, 09:04 CET

Investigating - We are experiencing some difficulties with Contact forms. We are investigating the matter.

Next update at 09:00 CET
Nov 4, 08:38 CET

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

Real time Dashboard and Conversation overview

Postmortem - Read details
Nov 6, 17:41 CET

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Nov 1, 11:17 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 11:10 CET

Identified - We detected inconsistencies in our RT Dashboard.
Our teams have now identified the issue. We deployed a fix and services are improving.

Next update at 11:10 CET
Nov 1, 11:00 CET

Oct 31, 2024

Potential Call Receiving Issues for Norwegian Numbers

Resolved - The issue of receiving some calls to Norwegian numbers has been resolved. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.
Oct 31, 15:35 CET

Update - We have identified an issue affecting the receipt of some calls to Norwegian numbers. We are actively working on a resolution and will provide updates as we make progress. We apologize for any inconvenience and appreciate your patience.
Oct 31, 14:05 CET

Identified - We are currently investigating potential issues with receiving calls to some Norwegian numbers. Our team is working to identify the root cause and will provide further updates as soon as possible. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
Oct 31, 13:55 CET

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.