Dixa Status

All Systems Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Trustpilot Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

AI Features Operational

AI Copilot Operational

Mim AI agent Operational

Voice transcripts Operational

Intent detection Operational

Smart Replies Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

Degraded performance for Analytics and Real-time Dashboard

Postmortem - Read details
Sep 15, 08:52 CEST

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Sep 9, 17:49 CEST

Monitoring - All data has now caught up, and we'll continue to monitor the service closely
Sep 9, 15:52 CEST

Identified - We are experiencing some difficulties with Analytics data being delayed, which affects the Analytics and Real-time Dashboard modules.

We have identified and fixed the issue, so the data ingestion is catching up quickly.
Sep 9, 15:45 CEST

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.