Dixa Status

All Systems Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge management Operational

Dashboard Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Trustpilot Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Outbound Webhooks Operational

Inbound Webhooks Operational

Data Sync Integrations Operational

Dixa Knowledge Operational

Knowledge Bases Operational

AI Features Operational

AI Copilot Operational

Mim AI agent Operational

Voice transcripts Operational

Intent detection Operational

Smart Replies Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 27, 2025

No incidents reported today.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

Degraded performance - AI voice transcriptions and delayed webhook events

Resolved - This incident has been resolved. We will publish postmortem within five business days. We are truly sorry for the inconvenience.
Dec 22, 14:41 CET

Monitoring - All issues related to this incident have been fixed. Webhooks events are being processed as expected. We will monitor the situation before we move the status to Resolved.
Dec 22, 13:59 CET

Update - We are still experiencing delays in some webhook events, we will update the status page once this issue is resolved. We truly apologise for the inconvenience.
Dec 22, 13:47 CET

Update - The issue with AI Voice transcripts is now fully resolved. All missing transcripts were now created and the new ones are created as expected. We are still working on an issue with delays of some webhook events.
Dec 22, 12:54 CET

Update - We are still working on a full resolution to this issue. Additionally, we currently experience a slight delay in certain webhooks events which will fully caught up once the issue is resolved.
Dec 22, 12:26 CET

Identified - We have identified the root cause of the issue and are working actively on implementing the fix. We will keep updating status page with the progress.
Dec 22, 12:00 CET

Update - We are continuing to investigate this issue.
Dec 22, 11:33 CET

Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Dec 22, 11:30 CET

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 09:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 07:00 CET

Scheduled - On December 18th, between 07:00 am and 09:00 am CET (UTC 06:00 - 08:00), we will be performing maintenance on the Dixa platform. We do not expect any downtime as part of this maintenance.

We will notify you when the maintenance is completed. Please do not hesitate to contact friends@dixa.com with any questions.
Dec 17, 13:12 CET

Dec 17, 2025

No incidents reported.

Dec 16, 2025

Intermittent issues with AI features

Postmortem - Read details
Dec 23, 17:51 CET

Resolved - This incident has been resolved. We will publish postmortem within 5 business days.
Dec 16, 21:34 CET

Monitoring - We deployed a fix and can see that the issue is resolved. We will monitor the situation for a some time now until we fully close the incident.
Dec 16, 21:12 CET

Identified - We have identified the root cause and applying the fix.
Dec 16, 21:03 CET

Update - We are continuing to investigate this issue.
Dec 16, 20:55 CET

Investigating - We are observing challenges with loading Co-pilot features. We are working on identifying the root case and will update the status page as soon as the issue is identified.
Dec 16, 20:49 CET

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.