All Systems Operational

Agent Interface Operational
Agent Interface Operational
Analytics Operational
Search Operational
Conversation Offers (WSS connection) Operational
Knowledge management Operational
Dashboard Operational
Email Operational
Inbound Operational
Outbound Operational
Telephony & SMS Operational
Inbound Operational
Outbound Operational
WebRTC Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Trustpilot Operational
Conversation Routing Operational
Automations Operational
Flows Operational
Integrations Operational
Custom Cards Operational
Dixa API, Exports API and Integrations API Operational
Outbound Webhooks Operational
Inbound Webhooks Operational
Data Sync Integrations Operational
Dixa Knowledge Operational
Knowledge Bases Operational
AI Features Operational
AI Copilot Operational
Mim AI agent Operational
Voice transcripts Operational
Intent detection Operational
Smart Replies Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 5, 2026

No incidents reported today.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Degraded performance
Postmortem - Read details
Mar 4, 16:26 CET
Resolved - The incident has been resolved.

During the incident, inbound emails may have had trouble processing. You may therefore experience some blank, queue-less emails that didn't properly go through a flow, followed by an inbound email that did go through your email flow and does have the correct message.

You can safely close these conversations or merge them into the correctly processed inbound email.

We sincerely apologize for the inconvenience and encourage you to contact friends@dixa.com if you have further questions.

A Post Mortem will be posted within 5 business days.
Mar 2, 21:21 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 21:09 CET
Identified - We've identified the cause of the issues and are taking measures to resolve the problems you're experiencing as soon as possible.

Our sincere apologies for the inconvenience caused.
Mar 2, 20:18 CET
Update - We've taken a few measures trying to improve stability while we investigate the cause of the issues. You may notice slight improvement, but we haven't pinned down the root cause yet.
Mar 2, 20:06 CET
Update - We are continuing to investigate this issue.
Mar 2, 19:45 CET
Update - We are continuing to investigate this issue.
Mar 2, 19:25 CET
Update - We've received reports of slowness and problems with responsiveness across Dixa's agent interface. We're investigating.
Mar 2, 19:16 CET
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Mar 2, 19:08 CET
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Degraded performance
Postmortem - Read details
Feb 25, 08:06 CET
Resolved - All known issues related to this incident have been resolved.

We experienced a brief incident that caused slowness and intermittent timeouts across the platform. During this period, some customers may have experienced degraded performance when working in the interface.

The issue was identified and resolved quickly, and the platform is now operating normally.

We apologize for the inconvenience and appreciate your patience.

A post-mortem about this incident will be posted within 5 business days.
Feb 20, 15:35 CET
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Feb 20, 15:24 CET
Feb 19, 2026

No incidents reported.

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