All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Interface Operational
Agent Interface Operational
Analytics Operational
Search Operational
Conversation Offers (WSS connection) Operational
Knowledge management Operational
Dashboard Operational
Email Operational
Inbound Operational
Outbound Operational
Telephony & SMS Operational
Inbound Operational
Outbound Operational
WebRTC Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Trustpilot Operational
Conversation Routing Operational
Automations Operational
Flows Operational
Integrations Operational
Custom Cards Operational
Dixa API and Exports API Operational
Outbound Webhooks Operational
Inbound Webhooks Operational
Data Sync Integrations Operational
Dixa Knowledge Operational
Knowledge Bases Operational
AI Features Operational
AI Co-pilot Operational
Mim AI agent Operational
AI Voice transcripts Operational
Intent detection Operational
Smart Replies Operational
Intelligence Operational
Analytics Operational
Insights (advanced) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance Nov 5, 2026 08:00-09:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 03, 2026 - 13:19 CET
Scheduled - On November 5th between 08:00 and 09:00 CEST (UTC 07:00-08:00), we will be performing maintenance on Dixa Advanced insights.

Please do not hesitate to reach out to friends@dixa.com with any questions.
Nov 03, 2026 - 13:18 CET

Nov 3, 2026

Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 CET
Scheduled - On Tuesday, the 3rd of November, between 7 and 9 am CET, we will be performing maintenance on the Dixa platform.

No disruptions are expected.

Please do not hesitate to reach out to friends@dixa.com with any questions.
Oct 30, 14:48 CET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Intermittent issues with Instagram messaging
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Oct 30, 17:24 CET
Monitoring - Meta has informed us that the issue affecting Instagram message delivery for some connected accounts has been fixed, and our own testing confirms that incoming and outgoing Instagram messages are flowing through Dixa again.

We’re keeping this incident open while we monitor to make sure the fix holds.

If you were affected, please check that new Instagram messages are arriving in Dixa as expected. Messages received while the issue was ongoing (since 28 October) may not have reached Dixa, so we recommend reviewing your Instagram inbox directly in Meta for any conversations from that period.

If you’re still seeing issues, please contact Dixa Support.
Oct 30, 16:24 CET
Identified - We’ve identified the cause of the intermittent issues affecting incoming and outgoing Instagram messages in Dixa. The issue is on Meta’s side and affects Instagram message delivery for some third-party connected accounts. Meta’s engineering team is actively working on a fix, and we’re in close contact with them.

We’ll share an update as soon as Meta confirms a resolution.
Oct 30, 11:37 CET
Investigating - We’re investigating intermittent issues affecting incoming and outgoing Instagram messages in Dixa. Only some Instagram connections are affected, and Facebook Messenger is working as expected.

We recommend checking whether your Instagram messages are coming through as usual. If they aren’t, please manage those conversations directly in your Meta account for now.

Reconnecting your Instagram page to Dixa won’t resolve the issue at this time.

We’ll share an update as soon as we have more information.
Oct 28, 11:48 CET

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Dev API unavailable
Postmortem - Read details
Oct 27, 08:41 CET
Resolved - On October 23, Dev API was unavailable from 11:15 to 11:31 CEST (16 minutes). The outage was caused by an error during a deployment step for one of our components.

A postmortem will be published within 5 business days.
Oct 23, 11:15 CEST

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

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