All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Interface Operational
90 days ago
99.89 % uptime
Today
Agent Interface Operational
90 days ago
99.89 % uptime
Today
Analytics Operational
Search Operational
Conversation Offers (WSS connection) Operational
Knowledge management Operational
Dashboard Operational
Email Operational
90 days ago
100.0 % uptime
Today
Inbound Operational
90 days ago
100.0 % uptime
Today
Outbound Operational
90 days ago
100.0 % uptime
Today
Telephony & SMS Operational
90 days ago
99.99 % uptime
Today
Inbound Operational
90 days ago
100.0 % uptime
Today
Outbound Operational
90 days ago
99.99 % uptime
Today
WebRTC Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Other Channels Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger & Instagram Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Chat & Dixa Messenger Operational
90 days ago
100.0 % uptime
Today
Trustpilot Operational
90 days ago
100.0 % uptime
Today
Conversation Routing Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Custom Cards Operational
90 days ago
100.0 % uptime
Today
Dixa API and Exports API Operational
90 days ago
100.0 % uptime
Today
Outbound Webhooks Operational
90 days ago
100.0 % uptime
Today
Inbound Webhooks Operational
90 days ago
100.0 % uptime
Today
Data Sync Integrations Operational
90 days ago
100.0 % uptime
Today
Dixa Knowledge Operational
90 days ago
99.93 % uptime
Today
Knowledge Bases Operational
90 days ago
99.93 % uptime
Today
AI Features Operational
90 days ago
99.98 % uptime
Today
AI Co-pilot Operational
90 days ago
100.0 % uptime
Today
Mim AI agent Operational
90 days ago
100.0 % uptime
Today
AI Voice transcripts Operational
90 days ago
100.0 % uptime
Today
Intent detection Operational
90 days ago
100.0 % uptime
Today
Smart Replies Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2026

No incidents reported today.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
Update delays on Conversation view and Real-Time Dashboard
Resolved - Data ingestion has fully caught up and the Real-Time Dashboard, Search and Conversations pages are showing live data again.
Apr 23, 13:51 CEST
Monitoring - We're currently aware of an increased delay with data showing in the Conversation view and Real Time dashboard. Conversation offers are fully operational, but you might see conversations on the dashboard that have been offered already and/or outdated information on the Conversations view.

We'll notify here when data ingestion has caught up.
Apr 23, 13:42 CEST
Apr 22, 2026
Scheduled Maintenance - Custom Cards
Completed - The scheduled maintenance has been completed.
Apr 22, 08:57 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:30 CEST
Update - This maintenance initially was scheduled for 'Wednesday, 23 April'. Wednesday however is the 22nd of April. We've moved the maintenance to the 22nd and updated the text. Our apologies for the confusion.
Apr 20, 14:10 CEST
Scheduled - We will be carrying out planned maintenance on Wednesday, 22 April between 07:30 and 09:00 CEST (5:30 AM UTC - 7:00 AM UTC) as part of routine infrastructure improvements, touching our custom card infrastructure for sidebar integrations.

No disruption to service is expected during this window.

If you experience any issues, please don't hesitate to reach out to our support team.
Apr 20, 13:53 CEST
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Search engine upgrade
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 CEST
Scheduled - We will be performing a minor engine version upgrade for Search during this maintenance window.
No downtime is expected. However, a small number of search requests may be dropped briefly as traffic is switched over to the updated instances as part of the final deployment step.
Mar 31, 09:05 CEST
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

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