All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
Agent Interface ? Operational
Chat Widget Operational
Public API Operational
Webhooks Operational
Facebook Messenger ? Operational
WhatsApp ? Operational
Analytics Operational
Search Operational
External Data Integration ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Postmortem - Read details
Jun 8, 13:38 CEST
Resolved - This incident has been resolved.
Jun 8, 13:21 CEST
Monitoring - Our upstream provider is reporting a fix has been deployed. We're monitoring to see if the functionality starts to behave as it should again.
Jun 8, 12:59 CEST
Identified - We're experiencing degraded performance across some of the Dixa features which are in early access or beta, due to technical issues at one of our upstream providers. We'll update this page once the issues are resolved.
Jun 8, 12:30 CEST
Completed - The scheduled maintenance has been completed.
Jun 8, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 20:00 CEST
Scheduled - Planned system migration of data infrastructure.
Monday 7 June 2021 20:00 CET — 6:00 CET Tuesday 8 June.
Users should not experience any effects of the migration.
Jun 7, 16:27 CEST
Jun 7, 2021
Resolved - We've monitored the relevant services and no longer see abnormal behaviour. We're therefore confident the issue has been resolved.

In case you still have issues, please reach out to friends@dixa.com.
Jun 7, 22:35 CEST
Monitoring - We've identified the cause and deployed a fix. We're seeing normalized platform performance now and are monitoring.
Jun 7, 22:18 CEST
Investigating - Some slowness and unresponsiveness in the Agent Interface. We are investigating the issue.
Jun 7, 22:11 CEST
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 18:00 CEST
Scheduled - Planned system migration of data infrastructure.
Sunday 6 June 2021 18:00 CET — Monday 7 June.
Users should not experience any effects of the migration.
Jun 2, 14:37 CEST
Jun 6, 2021
Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.