All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search Operational
Conversation Offers (WSS connection) ? Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2022

No incidents reported today.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - This incident has been resolved
Sep 22, 19:51 CEST
Monitoring - A permanent fix is deployed and the filters are back to normal. We're monitoring the results
Sep 22, 18:00 CEST
Update - Update - A permanent fix is about to be deployed and the persistent filters will soon be turned back on
Sep 22, 17:34 CEST
Update - Update - we're still working on a permanent fix for this issue
Sep 22, 17:02 CEST
Update - We're continuing to work on a permanent fix for this issue
Sep 22, 16:31 CEST
Identified - The issue has been identified and a fix is out. The fix has temporarily disabled the persistent filters settings. These will be enabled as soon as a permanent fix is out. We're monitoring the status

Next update 16:30

Sep 22, 16:02 CEST
Update - Update - we're continuing to investigate the issue

Next update at 16hs CEST

Sep 22, 15:31 CEST
Update - Update - we're continuing to monitor this issue
Sep 22, 14:58 CEST
Update - Update - we're still investigating this issue
Sep 22, 14:23 CEST
Update - Update - we're continuing to investigate this issue
Sep 22, 13:52 CEST
Investigating - We are experiencing some difficulties with Analytics 2.0. We are investigating the matter.

Next update at 14hs CEST

Sep 22, 13:21 CEST
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 CEST
Scheduled - On September 22nd, between 06:00 and 08:00 CEST (UTC 04:00-06:00), we will perform maintenance on the Dixa platform.

If you experience any disruptions, please, reload the interface.
If the issue persists, do not hesitate to contact friends@dixa.com.

Sep 19, 16:10 CEST
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 CEST
Scheduled - We will be performing some further maintenance on Analytics 3.0, which is currently in beta with a subset of our customers.

During the maintenance, new data might not be visible right away, however no data will be lost. New data accumulated during the maintenance window will become visible after the maintenance ends.

Maintenance will begin today (Wednesday, September 21st) at 8pm CEST (6 pm UTC). We expect the maintenance to be completed overnight, and at the latest 6 am CEST (4 am UTC) on Thursday, September 22nd.

Sep 21, 10:15 CEST
Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 09:56 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 CEST
Scheduled - On September 21st, between 08:00 and 13:00 CEST (UTC 06:00-11:00), we will perform maintenance on the Dixa platform.

While we don't expect any interruptions in the service, some errors might occur during the work. If you experience any anomaly, please, reload the interface. If the issue persists, do not hesitate to contact friends@dixa.com.

Sep 19, 16:06 CEST
Completed - We've completed the maintenance early.

In case you'd still have trouble seeing new data in Analytics 3.0, please hard refresh the page (ctrl+shift+r / cmd+shift+r) - and if that doesn't work, reach out to our support team via the in-platform chat, or via friends@dixa.com.

Sep 21, 00:02 CEST
Verifying - Verification is currently underway for the maintenance items.
Sep 20, 23:57 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:00 CEST
Scheduled - We will be performing some last minute maintenance on Analytics 3.0, which is currently in beta with a subset of our customers.

During the maintenance, new data will not be visible, however data will not be lost and will become visible after the maintenance ends.

Maintenance will begin today (Tuesday, September 20th) at 10pm CEST (8 pm UTC). We expect the maintenance to be completed overnight, and at the latest 6 am CEST (4 am UTC)

Sep 20, 21:24 CEST