All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Miuros Operational
Data sync Operational
Review & Insights Operational
Assist Operational
APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 11:24 CET
Identified - We have implemented a fix and the offers are back to normal. We're monitoring now
Nov 18, 11:20 CET
Update - Update: After further investigation, we have found that a conversation that was timed out will not be offered to the next available agent. As a workaround, the agent for which the conversation offer was timed out should toggle themselves away and online again.

We have identified the issue and we're working of a fix

Nov 18, 11:13 CET
Update - We're currently experiencing an issue with conversation offers. An agent who does not accept a conversation offer does not change status to "away".
Nov 18, 10:44 CET
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Nov 18, 10:31 CET
Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.