All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Interface Operational
90 days ago
99.89 % uptime
Today
Agent Interface Operational
90 days ago
99.89 % uptime
Today
Analytics Operational
Search Operational
Conversation Offers (WSS connection) Operational
Knowledge management Operational
Dashboard Operational
Email Operational
90 days ago
100.0 % uptime
Today
Inbound Operational
90 days ago
100.0 % uptime
Today
Outbound Operational
90 days ago
100.0 % uptime
Today
Telephony & SMS Operational
90 days ago
99.99 % uptime
Today
Inbound Operational
90 days ago
100.0 % uptime
Today
Outbound Operational
90 days ago
99.99 % uptime
Today
WebRTC Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Other Channels Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger & Instagram Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Chat & Dixa Messenger Operational
90 days ago
100.0 % uptime
Today
Trustpilot Operational
90 days ago
100.0 % uptime
Today
Conversation Routing Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Custom Cards Operational
90 days ago
100.0 % uptime
Today
Dixa API and Exports API Operational
90 days ago
100.0 % uptime
Today
Outbound Webhooks Operational
90 days ago
100.0 % uptime
Today
Inbound Webhooks Operational
90 days ago
100.0 % uptime
Today
Data Sync Integrations Operational
90 days ago
100.0 % uptime
Today
Dixa Knowledge Operational
90 days ago
99.93 % uptime
Today
Knowledge Bases Operational
90 days ago
99.93 % uptime
Today
AI Features Operational
90 days ago
99.98 % uptime
Today
AI Copilot Operational
90 days ago
100.0 % uptime
Today
Mim AI agent Operational
90 days ago
100.0 % uptime
Today
AI Voice transcripts Operational
90 days ago
100.0 % uptime
Today
Intent detection Operational
90 days ago
100.0 % uptime
Today
Smart Replies Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Custom Cards Apr 22, 2026 07:30-09:00 CEST

Update - This maintenance initially was scheduled for 'Wednesday, 23 April'. Wednesday however is the 22nd of April. We've moved the maintenance to the 22nd and updated the text. Our apologies for the confusion.
Apr 20, 2026 - 14:10 CEST
Scheduled - We will be carrying out planned maintenance on Wednesday, 22 April between 07:30 and 09:00 CEST (5:30 AM UTC - 7:00 AM UTC) as part of routine infrastructure improvements, touching our custom card infrastructure for sidebar integrations.

No disruption to service is expected during this window.

If you experience any issues, please don't hesitate to reach out to our support team.
Apr 20, 2026 - 13:53 CEST
Apr 20, 2026

No incidents reported today.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Search engine upgrade
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 CEST
Scheduled - We will be performing a minor engine version upgrade for Search during this maintenance window.
No downtime is expected. However, a small number of search requests may be dropped briefly as traffic is switched over to the updated instances as part of the final deployment step.
Mar 31, 09:05 CEST
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Partial outage of Agent Interface connections
Postmortem - Read details
Apr 10, 14:22 CEST
Resolved - This incident has now been resolved.

Our sincere apologies for the disruption.

We identified the cause of the issue being a configuration issue on a new entry point for agent connections towards agent interface that was introduced earlier today.

More information will be shared in the post mortem, which will be posted here within 5 business days.

If you have questions about today's outage, feel free to reach out to friends@dixa.com. We'll be happy to help.
Apr 8, 19:24 CEST
Monitoring - We are happy to inform, that our teams have deployed a fix for the issue.

We are seeing agents successfully reconnect to agent interface. We will continue to monitor the results.

Next update at 17:30 UTC (19:30 CEST)
Apr 8, 19:12 CEST
Identified - We've identified the cause of the issue, and are actively working towards a solution.

While we do so, we also confirmed that this only impacts connections towards the agent interface. Other parts of Dixa are not impacted by this partial outage.

We'll report back at 17:15 UTC (19:15 CEST), or earlier as soon as we have more information to share.
Apr 8, 19:00 CEST
Update - We're still trying to find the cause. We'll update you again in 15 minutes, or sooner if we have identified the problem.
Apr 8, 18:50 CEST
Update - We are continuing to investigate this issue.
Apr 8, 18:37 CEST
Investigating - We've received reports of Dixa not loading. We're investigating and will come back to you with an update as soon as we know more.

Next update at 16:45 UTC (18:45 CEST)
Apr 8, 18:32 CEST
network controller migration
Update - The scheduled maintenance has been completed.
Apr 8, 09:30 CEST
Completed - The scheduled maintenance has been completed.
Apr 8, 08:30 CEST
Scheduled - We will be migrating to a new network ingress controller to be more secure and maintainable. There are no disruptions expected and no changes from the customers perspective.
Mar 31, 14:28 CEST
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

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