Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Miuros Operational

Data sync Operational

Review & Insights Operational

Assist Operational

APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

Degraded performance

Resolved - This incident has been resolved.
Nov 18, 11:24 CET

Identified - We have implemented a fix and the offers are back to normal. We're monitoring now
Nov 18, 11:20 CET

Update - Update: After further investigation, we have found that a conversation that was timed out will not be offered to the next available agent. As a workaround, the agent for which the conversation offer was timed out should toggle themselves away and online again.

We have identified the issue and we're working of a fix
Nov 18, 11:13 CET

Update - We're currently experiencing an issue with conversation offers. An agent who does not accept a conversation offer does not change status to "away".
Nov 18, 10:44 CET

Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Nov 18, 10:31 CET

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.