All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 CEST
Scheduled - On October the 9th between 06:00 and 08:00 am CEST, we will be performing maintenance on the Dixa platform.

No downtime is expected but the Dixa interface will reconnect and agents might need to refresh the interface.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Oct 7, 10:45 CEST
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Phone service from Third party provider
Completed - The scheduled maintenance has been completed.
Oct 3, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 CEST
Scheduled - On October 3rd between 22:00 and 22:30 CEST (UTC 20-20:30 hs) one of our main phone providers will be performing maintenance on their platform.

During this maintenance window, they will be updating their core systems, which
may result in a brief disruption to our services too.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Sep 25, 17:21 CEST
Oct 2, 2024
Delays in the Dashboard, Analytics, and Offers for some queues
Postmortem - Read details
Oct 4, 15:09 CEST
Resolved - This incident has been resolved.
Oct 2, 20:20 CEST
Update - We’re pleased to report that the delays affecting the Dashboard and Analytics have been resolved, and they are now functioning as expected. However, we are still experiencing issues with Queues and Offers.

We apologize for the continued inconvenience and appreciate your patience as we work to resolve the remaining issues. Further updates will be provided as soon as more information is available.

Thank you for your understanding.

Next update: Oct 2, 11:00AM UTC
Oct 2, 10:25 CEST
Update - Our team is continuing to work on resolving the delays affecting the Dashboard and Analytics. While we are making progress, the issue is not yet fully resolved.

We sincerely appreciate your patience as we work to restore normal service. Further updates will be provided as we have more information.

Thank you for your continued understanding.

Next Update: Oct 2, 2024 09:00 UTC
Oct 2, 09:38 CEST
Update - Our team is still actively working to resolve the ongoing delays in the Dashboard and Analytics sections. While progress has been made, we have not yet fully restored functionality. We are continuing to investigate and implement fixes.

We understand the inconvenience this may be causing and appreciate your continued patience. We will provide further updates as soon as more information is available.

Thank you for your understanding.
Oct 1, 15:29 CEST
Update - We are continuing to work on a fix for this issue.
Oct 1, 14:20 CEST
Update - We are continuing to work on a fix for this issue.
Oct 1, 14:18 CEST
Update - We are continuing to work on a fix for this issue.
Oct 1, 14:15 CEST
Identified - We are currently experiencing delays in the Dashboard and Analytics sections of our platform. Our team is actively investigating the issue, and we are working to restore full functionality as quickly as possible.

We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they are available.

Thank you for your understanding.

Next Update: 13:00 UCT
Oct 1, 14:12 CEST
Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024
Maintenance - Automation services
Completed - The scheduled maintenance has been completed.
Sep 29, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 CEST
Scheduled - On September 29th between 22:00 and 23:00 CEST (UTC 20-22 pm), we will be performing maintenance on the Dixa platform.

During the maintenance, automations will not be triggered and automation flows cannot be altered or listed. The automations will run again after the maintenance is complete, so no data loss is expected.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Sep 25, 17:15 CEST
Sep 28, 2024

No incidents reported.

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