All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance - Analytics Jun 12, 2023 22:00 - Jun 13, 2023 02:00 CEST
On June 12th between 22:00 and June 13th, 02:00 CEST, we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Jun 06, 2023 - 09:17 CEST
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023
'Inbound not verified' message on phone numbers
Resolved - This incident has been resolved.
Jun 8, 10:03 CEST
Identified - The cause is identified. We are working on a fix.
Jun 8, 09:27 CEST
Investigating - We are currently investigating an issue where phone numbers have an 'inbound not verified' warning message in the settings>phone page. Please know that the numbers are working despite the message.
Jun 8, 09:05 CEST
Jun 7, 2023
Dixa Messenger bulletin boards - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 07:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 06:00 CEST
Scheduled - On Wednesday, June 7th 2023, between 06:00 and 07:00 CEST, we will be performing maintenance for Dixa messenger.
During the maintenance, bulletin boards in messenger might be temporarily unavailable.
Chat functionality will not be affected.

Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 5, 16:16 CEST
Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 13:00 CEST
Scheduled - On June 1st between 13:00 and 14:00 CEST (UTC 11:00-12:00), we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
May 30, 16:12 CEST
May 31, 2023
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 31, 07:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 06:00 CEST
Scheduled - On May 31st between 06:00 and 07:00 CEST, we will be performing maintenance for Dixa messenger.
During the maintenance, bulletin boards in messenger might be temporarily unavailable.
Chat functionality will not be affected.

Please do not hesitate to reach out to friends@dixa.com with any questions.
May 26, 10:07 CEST
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

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