Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 1, 2024

No incidents reported today.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

Scheduled Maintenance - Analytics

Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 CET

Scheduled - On November the 23rd between 09:00 pm and 00:00 am CET, we will be performing maintenance on the Dixa platform within Analytics in order to upgrade databases.

During the maintenance period ingestion of data will be on pause for a while during the upgrade, which will affect liveness of both Analytics and the Real-Time Dashboards. Loading Analytics and the Real-Time Dashboard could fail during a short period of time when traffic is being rerouted after upgrade. We will do our best to keep the delay in data ingestion to a minimum.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any question
Nov 19, 20:09 CET

Nov 23, 2024

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

Scheduled maintenance - Partner Integrations

Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 CET

Scheduled - On November the 20th between 07:00 and 08:00 am CET, we will be performing maintenance on the Dixa platform within Partner Integrations area.

We will be performing a minor platform update which might result in a 1-2 min unavailability for parter integrations API. We do not expect any interruptions in terms of accessing Dixa platform or handling conversations.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Nov 19, 20:02 CET

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.