Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

Degraded performance - Search

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Jun 13, 18:30 CEST

Update - We continue to actively work on restoring Search. Some users may still experience some degraded performance. We are continuing to monitor the situation closely.

We'll update our status page when we have more news.
Jun 13, 15:32 CEST

Update - While we continue working on a permanent fix for this issue, we've temporarily reverted our search functionality back to an earlier version. This means filters for custom attributes and searching contacts based on external ID might not work as expected for the time being.

You should still be able to find custom attribute values by directly searching for the values without using a filter.

We'll update our status page when we have more news to share.
Jun 13, 10:00 CEST

Monitoring - We are continuing to see stability across our platform. We will continue monitoring.
Jun 12, 22:18 CEST

Update - We are continuing to work on fixing this issue. We are sorry for any inconvenience this may cause
Jun 12, 16:37 CEST

Identified - Our teams has now identified the issue. We are working on a fix that will resolve the issue.

Next update at 16:00 hs CEST
Jun 12, 15:01 CEST

Investigating - We are experiencing some difficulties with Search. We are investigating the matter.

Next update at 15:30hs
Jun 12, 14:29 CEST

Jun 12, 2025

Jun 11, 2025

No incidents reported.

Jun 10, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 CEST

Scheduled - On June 10th between 06:00 and 07:00 CEST (UTC 04:00-05:00), we will be performing a scheduled maintenance on the Dixa platform, upgrading a few key components.

We don't expect any disruptions during the upgrade window.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 6, 16:07 CEST

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jun 3, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 CEST

Scheduled - On June 3rd between 07:00 and 09:00 CEST, we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. Agents may need to refresh their interface once complete. Please do not hesitate to reach out to friends@dixa.com with any questions.
May 28, 10:20 CEST