All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - The incident has been resolved.
Feb 1, 17:02 CET
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Feb 1, 16:41 CET
Completed - The scheduled maintenance has been completed.
Feb 1, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 10:35 CET
Scheduled - On midnight Wednesday, February 1st, 2023 to 01:00 CET we will update parts of our cloud infrastructure. This might lead to agents, call connections, chat widgets to be dropped and may require that you refresh the Dixa Interface. We apologize for any inconvenience this might cause.
Jan 31, 10:34 CET
Jan 31, 2023

No incidents reported.

Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 06:00 CET
Scheduled - Monday, January 30th, 2023 between 06:00 CET and 08:00 CET we will update parts of our cloud infrastructure. This might lead to agents, call connections, chat widgets to be dropped and may require that you refresh the Dixa Interface
Jan 26, 13:36 CET
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 CET
Scheduled - We will be undergoing scheduled maintenance of the listing database. Some functionality that requires listing (e.g. list of tags in Settings) could be not available during the maintenance window.
Jan 27, 14:15 CET
Jan 28, 2023
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 20:32 CET
Identified - We detected some inconsistencies in the information displayed in Analytics: Voice Dashboard.
Our teams have now identified the issue and we are working on a fix.

We will keep you posted.

Jan 23, 15:33 CET
Postmortem - Read details
Jan 31, 12:18 CET
Resolved - This incident has been resolved.
Jan 23, 11:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 09:40 CET
Update - We are continuing to investigate this issue.
Jan 23, 08:59 CET
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Jan 23, 08:52 CET
Jan 22, 2023

No incidents reported.