All Systems Operational

Agent Interface Operational
Agent Interface Operational
Analytics Operational
Search Operational
Conversation Offers (WSS connection) Operational
Knowledge management Operational
Dashboard Operational
Email Operational
Inbound Operational
Outbound Operational
Telephony & SMS Operational
Inbound Operational
Outbound Operational
WebRTC Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Trustpilot Operational
Conversation Routing Operational
Automations Operational
Flows Operational
Integrations Operational
Custom Cards Operational
Dixa API, Exports API and Integrations API Operational
Outbound Webhooks Operational
Inbound Webhooks Operational
Data Sync Integrations Operational
Dixa Knowledge Operational
Knowledge Bases Operational
AI Features Operational
AI Copilot Operational
Mim AI agent Operational
Voice transcripts Operational
Intent detection Operational
Smart Replies Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance Feb 17, 2026 07:00-09:00 CET

On February 17th between 07:00 and 09:00 CEST (UTC 06:00-08:00), we will be performing maintenance on the Dixa platform.
We do not anticipate any service interruptions during this maintenance window.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.

Posted on Feb 09, 2026 - 10:15 CET
Feb 9, 2026

No incidents reported today.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
Postmortem - Read details
Feb 2, 13:40 CET
Resolved - All known issues to this incident have been resolved by our partner. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

Jan 27, 13:36 CET
Identified - We have identified the issue as related to one of our providers. We continue to monitor the situation closely.

Next update: 14:00 CET

Jan 27, 13:10 CET
Investigating - We are experiencing some difficulties with AI Voice transcripts. We are investigating the matter.

Next update at 13:00 CET

Jan 27, 12:41 CET
Jan 26, 2026

No incidents reported.