Update - We are continuing to investigate this issue.
Jun 17, 2024 - 09:08 CEST
Investigating - We are currently investigating with our provider. We are sorry for the inconvenience this might cause.
Jun 14, 2024 - 15:55 CEST
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Degraded Performance
Inbound ? Degraded Performance
Outbound ? Operational
WebRTC ? Operational
SMS Degraded Performance
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
90 days ago
100.0 % uptime
Today
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 17, 2024

Unresolved incident: Some inbound text messages to Danish numbers don't reach Dixa.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:00 CEST
Scheduled - On June 6th between 09:00 PM and 11:00 PM CEST (UTC 07:00-09:00 PM), we're going to perform an additional maintenance related to Analytics. This is a follow up to the successful maintenance task completed on the 5th of June.
Brief moments of delay in data ingestion might be expected during the maintenance period, meaning that new data won’t be visible, affecting both Analytics + new Real-Time Dashboards.

Jun 6, 12:18 CEST
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 12:43 CEST
Scheduled - On June 5th between 09:00 PM and 00:00 AM CEST (UTC 07:00-10:00 PM), we're going to perform a version upgrade of our database instances and Search cluster.

Regarding Analytics, ingestion of data in analytics will a bit delayed for a short period while databases are being replaced, affecting liveness of both Analytics and the Real-Time Dashboards. We will try our best to keep that delay to a minimum.

Regarding Search, no downtime is expected, although Search requests (Search page, Conversations overview, Telephony dropdown, Contacts page) may fail for the brief moment when traffic will be routed over from the old to the new and upgraded cluster.

Jun 5, 12:45 CEST
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 02:00 CEST
Scheduled - On June 5th between 02:00 and 04:00 CEST (UTC 00:00-02:00), we will be performing maintenance on the Dixa platform. Even though there’ll be brief moments when services gracefully reconnect to the databases, we don’t expect any interruption in the service and you don't have to take any action.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.

Jun 4, 12:57 CEST
Jun 4, 2024

No incidents reported.

Jun 3, 2024
Completed - The scheduled maintenance has been completed.
Jun 3, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 02:00 CEST
Scheduled - On June 3rd between 02:00 and 05:00 CEST (UTC 00:00-03:00), we will be performing maintenance on the Dixa platform. Even though there’ll be brief moments when services gracefully reconnect to the databases, we don’t expect any outage and you don't have to take any action.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.

May 31, 08:52 CEST