Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

Loading conversations not working

Postmortem - Read details
Jul 5, 21:09 CEST

Resolved - This incident has been resolved.
Jul 1, 11:15 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 11:04 CEST

Investigating - We are currently investigating an issue with loading conversations.
Jul 1, 11:01 CEST

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

Scheduled maintenance - Analytics

Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 CEST

Scheduled - On June 26th between 21:00 and 00:00 CEST (UTC 19:00-22:00), we will be performing maintenance on the Dixa platform for Analytics. This will affect the liveness of both Analytics and the Real-time Dashboard, causing temporary delays.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 25, 12:23 CEST

Jun 26, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 07:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:30 CEST

Scheduled - On Thursday, the 26th of June, between 6:30 AM - 7:30 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 18, 13:10 CEST

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.