Dixa Status

All Systems Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge management Operational

Dashboard Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Trustpilot Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Outbound Webhooks Operational

Inbound Webhooks Operational

Data Sync Integrations Operational

Dixa Knowledge Operational

Knowledge Bases Operational

AI Features Operational

AI Copilot Operational

Mim AI agent Operational

Voice transcripts Operational

Intent detection Operational

Smart Replies Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 15, 2026

No incidents reported today.

Jan 14, 2026

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:00 CET

Scheduled - The Dixa platform will be undergoing scheduled maintenance between 4 AM CET and 8 AM CET on Wednesday, January 14th.

Expected impact
There will be two brief periods of downtime (each less than 1 minute). During these moments, agents may be logged out of the Dixa platform and ongoing phone calls may be interrupted when this happens.

Agents will be able to log back in immediately if they are being logged out.

For approximately 2 hours within the maintenance window:
- The Developer API will continue to function but may return delayed data.
- The Real-time dashboard may also show delayed metrics (e.g. agent presence and SLA), and will automatically catch up once the maintenance is completed.
Jan 13, 08:41 CET

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

Degraded performance - Contact Search in Outbound Calling

Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.
Jan 6, 16:40 CET

Monitoring - We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
Jan 6, 16:35 CET

Identified - Our teams has now identified the issue. We are working on a fix, that will resolve the issue.
Jan 6, 16:32 CET

Investigating - We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.
Jan 6, 16:24 CET

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.