All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Schedule maintenance Mar 20, 2024 03:00-06:00 CET
We’re planning to upgrade several databases to the latest minor versions. Even though there’ll be brief moments when services gracefully reconnect to the databases, we don’t expect any outage, and there’s no action required on our customers’ part.
Posted on Mar 15, 2024 - 06:57 CET
Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 CET
Scheduled - We’re planning to upgrade several databases to the latest minor versions. Even though there’ll be brief moments when services gracefully reconnect to the databases, we don’t expect any outage, and there’s no action required on our customers’ part.
Mar 15, 06:55 CET
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 05:00 CET
Scheduled - On March 6th between 05:00 and 08:00 CET (UTC 04:00-06:00), we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.

Mar 4, 08:25 CET
Mar 5, 2024
Postmortem - Read details
Mar 12, 11:59 CET
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post-mortem about this incident will be posted within 5 business days.

Mar 5, 15:23 CET
Update - We are experiencing challenges with loading Dixa platform at the moment. We are working on the solution with the highest level of urgency. Will keep updating this page with progress. We apologise for the inconvenience.
Mar 5, 15:12 CET
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Mar 5, 15:06 CET