Dixa Status

All Systems Operational

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Knowledge Operational

Dashboard Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Knowledge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 CEST

Scheduled - On July 9th between 22:00 and 00:00 hs CEST, we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. No disruptions are expected.
Please do not hesitate to reach out to friends@dixa.com with any questions.
Jul 9, 17:16 CEST

Jul 9, 2025

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:30 CEST

Scheduled - On Wednesday, the 9th of July, between 6:30 AM - 8:30 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jul 8, 13:26 CEST

Jul 8, 2025

Some articles not loading on Dixa Knowledge

Postmortem - Read details
Jul 17, 16:57 CEST

Resolved - The issue has been resolved.
Jul 8, 11:22 CEST

Monitoring - The fix has been implemented and the articles are loading as expected.
Jul 8, 10:58 CEST

Identified - The issue has been identified and we are working on implementing the fix.
Jul 8, 10:54 CEST

Investigating - We've noticed that some of the articles are not loading on Dixa Knowledge base. We are investigating the issue.
Jul 8, 10:41 CEST

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.