Dixa Status

Investigating - Some customers are finding their login emails ending up in the spam or junk folders when customers are using Microsoft Outlook and/or Office 365. We are investigating the issue, and working closely with subcontractors to find a solution.

For the time being please look in your spam and junk folders if you are missing your login mail.
Nov 13, 2023 - 09:34 CET

Email Operational

Inbound Operational

Outbound Operational

Telephony & SMS Operational

Inbound Operational

Outbound Operational

WebRTC Operational

SMS Operational

Other Channels Operational

Facebook Messenger & Instagram Operational

WhatsApp Operational

Chat & Dixa Messenger Operational

Agent Interface Operational

Analytics Operational

Search Operational

Conversation Offers (WSS connection) Operational

Integrations Operational

Custom Cards Operational

Dixa API, Exports API and Integrations API Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2023

No incidents reported today.

Nov 28, 2023

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:30 CET

Scheduled - On November 28th between 06:30 and 07:00 CET (UTC 05:30-06:00), we will be performing maintenance on the Dixa platform.

If any anomalies are detected, please reload the interface.
We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Nov 27, 14:29 CET

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 23:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 CET

Scheduled - On November 20 between 21:00 and 23:00 CET (UTC 20:00-22:00), we will be performing maintenance on the Dixa platform. We don't expect any downtime.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Nov 17, 12:32 CET

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

production search cluster maintenance

Completed - The scheduled maintenance has been completed.
Nov 17, 12:29 CET

Scheduled - We are planning to modify the production search cluster instance size to improve the future scaling and optimize the current usage. We don't expect any downtime, and there's no action required from our customers' part.
Nov 15, 14:08 CET

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.