Investigating - We’re investigating intermittent issues affecting incoming and outgoing Instagram messages in Dixa. Only some Instagram connections are affected, and Facebook Messenger is working as expected.
We recommend checking whether your Instagram messages are coming through as usual. If they aren’t, please manage those conversations directly in your Meta account for now.
Reconnecting your Instagram page to Dixa won’t resolve the issue at this time.
We’ll share an update as soon as we have more information.
Oct 28, 2026 - 11:48 CET
We recommend checking whether your Instagram messages are coming through as usual. If they aren’t, please manage those conversations directly in your Meta account for now.
Reconnecting your Instagram page to Dixa won’t resolve the issue at this time.
We’ll share an update as soon as we have more information.
Oct 28, 2026 - 11:48 CET
Agent Interface
Operational
Agent Interface
Operational
Analytics
Operational
Search
Operational
Conversation Offers (WSS connection)
Operational
Knowledge management
Operational
Dashboard
Operational
Email
Operational
Inbound
Operational
Outbound
Operational
Telephony & SMS
Operational
Inbound
Operational
Outbound
Operational
WebRTC
Operational
SMS
Operational
Other Channels
Partial Outage
Facebook Messenger & Instagram
Partial Outage
WhatsApp
Operational
Chat & Dixa Messenger
Operational
Trustpilot
Operational
Conversation Routing
Operational
Automations
Operational
Flows
Operational
Integrations
Operational
Custom Cards
Operational
Dixa API and Exports API
Operational
Outbound Webhooks
Operational
Inbound Webhooks
Operational
Data Sync Integrations
Operational
Dixa Knowledge
Operational
Knowledge Bases
Operational
AI Features
Operational
AI Co-pilot
Operational
Mim AI agent
Operational
AI Voice transcripts
Operational
Intent detection
Operational
Smart Replies
Operational
Intelligence
Operational
Analytics
Operational
Insights (advanced)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.