All Systems Operational

Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 11, 2025

No incidents reported today.

Jul 10, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 CEST
Scheduled - On July 9th between 22:00 and 00:00 hs CEST, we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. No disruptions are expected.
Please do not hesitate to reach out to friends@dixa.com with any questions.
Jul 9, 17:16 CEST
Jul 9, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:30 CEST
Scheduled - On Wednesday, the 9th of July, between 6:30 AM - 8:30 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jul 8, 13:26 CEST
Jul 8, 2025
Some articles not loading on Dixa Knowledge
Resolved - The issue has been resolved.
Jul 8, 11:22 CEST
Monitoring - The fix has been implemented and the articles are loading as expected.
Jul 8, 10:58 CEST
Identified - The issue has been identified and we are working on implementing the fix.
Jul 8, 10:54 CEST
Investigating - We've noticed that some of the articles are not loading on Dixa Knowledge base. We are investigating the issue.
Jul 8, 10:41 CEST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Loading conversations not working
Postmortem - Read details
Jul 5, 21:09 CEST
Resolved - This incident has been resolved.
Jul 1, 11:15 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 11:04 CEST
Investigating - We are currently investigating an issue with loading conversations.
Jul 1, 11:01 CEST
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Scheduled maintenance - Analytics
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 CEST
Scheduled - On June 26th between 21:00 and 00:00 CEST (UTC 19:00-22:00), we will be performing maintenance on the Dixa platform for Analytics. This will affect the liveness of both Analytics and the Real-time Dashboard, causing temporary delays.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Jun 25, 12:23 CEST
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