All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
May 11, 15:31 CEST
Update - We are continuing to see stability across our platform.

We will continue monitoring and follow up at 14:30hs.
May 11, 14:03 CEST
Update - We are continuing to see stability across our platform.

We will continue monitoring and follow up at 13:30hs.
May 11, 12:45 CEST
Monitoring - Our teams have deployed a fix for the issue. Please, reload the interface and if the slowness persists, contact our Support team.
We will continue to monitor the results.

Next update: 12:30hs.
May 11, 11:40 CEST
Identified - Our team has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.

The next update: 11:30hs.
May 11, 11:01 CEST
Investigating - We are receiving reports of intermittent slowness in the agent interface. We are investigating the issue.

The next update is at 11:30hs.
May 11, 10:35 CEST
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.