All Systems Operational

Agent Interface Operational
Agent Interface Operational
Analytics Operational
Search Operational
Conversation Offers (WSS connection) Operational
Knowledge management Operational
Dashboard Operational
Email Operational
Inbound Operational
Outbound Operational
Telephony & SMS Operational
Inbound Operational
Outbound Operational
WebRTC Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Trustpilot Operational
Conversation Routing Operational
Automations Operational
Flows Operational
Integrations Operational
Custom Cards Operational
Dixa API, Exports API and Integrations API Operational
Outbound Webhooks Operational
Inbound Webhooks Operational
Data Sync Integrations Operational
Dixa Knowledge Operational
Knowledge Bases Operational
AI Features Operational
AI Copilot Operational
Mim AI agent Operational
Voice transcripts Operational
Intent detection Operational
Smart Replies Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Search engine upgrade Apr 13, 2026 22:00 - Apr 14, 2026 02:00 CEST

We will be performing a minor engine version upgrade for Search during this maintenance window.
No downtime is expected. However, a small number of search requests may be dropped briefly as traffic is switched over to the updated instances as part of the final deployment step.
Posted on Mar 31, 2026 - 09:05 CEST
Apr 9, 2026

No incidents reported today.

Apr 8, 2026
Partial outage of Agent Interface connections
Resolved - This incident has now been resolved.

Our sincere apologies for the disruption.

We identified the cause of the issue being a configuration issue on a new entry point for agent connections towards agent interface that was introduced earlier today.

More information will be shared in the post mortem, which will be posted here within 5 business days.

If you have questions about today's outage, feel free to reach out to friends@dixa.com. We'll be happy to help.
Apr 8, 19:24 CEST
Monitoring - We are happy to inform, that our teams have deployed a fix for the issue.

We are seeing agents successfully reconnect to agent interface. We will continue to monitor the results.

Next update at 17:30 UTC (19:30 CEST)
Apr 8, 19:12 CEST
Identified - We've identified the cause of the issue, and are actively working towards a solution.

While we do so, we also confirmed that this only impacts connections towards the agent interface. Other parts of Dixa are not impacted by this partial outage.

We'll report back at 17:15 UTC (19:15 CEST), or earlier as soon as we have more information to share.
Apr 8, 19:00 CEST
Update - We're still trying to find the cause. We'll update you again in 15 minutes, or sooner if we have identified the problem.
Apr 8, 18:50 CEST
Update - We are continuing to investigate this issue.
Apr 8, 18:37 CEST
Investigating - We've received reports of Dixa not loading. We're investigating and will come back to you with an update as soon as we know more.

Next update at 16:45 UTC (18:45 CEST)
Apr 8, 18:32 CEST
network controller migration
Update - The scheduled maintenance has been completed.
Apr 8, 09:30 CEST
Completed - The scheduled maintenance has been completed.
Apr 8, 08:30 CEST
Scheduled - We will be migrating to a new network ingress controller to be more secure and maintainable. There are no disruptions expected and no changes from the customers perspective.
Mar 31, 14:28 CEST
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Scheduled Maintenance – Analytics
Completed - The scheduled maintenance has been completed.
Mar 27, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 CET
Scheduled - Date: Thursday, 26 March
Time: 10:00 PM – 1:00 AM CET (9:00 PM – 12:00 AM UTC)
As part of our ongoing infrastructure improvements, we will be performing a scheduled upgrade to the underlying Analytics infrastructure, including the database and other services.
During the upgrade, data ingestion will be briefly paused. This will temporarily affect the liveness of Real-Time Dashboards, Essential Analytics, and the Analytics API, and may cause additional delays in Advanced Insights.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Mar 10, 13:14 CET
Mar 26, 2026
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