All Systems Operational
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2024

No incidents reported today.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 CET
Scheduled - On November the 23rd between 09:00 pm and 00:00 am CET, we will be performing maintenance on the Dixa platform within Analytics in order to upgrade databases.

During the maintenance period ingestion of data will be on pause for a while during the upgrade, which will affect liveness of both Analytics and the Real-Time Dashboards. Loading Analytics and the Real-Time Dashboard could fail during a short period of time when traffic is being rerouted after upgrade. We will do our best to keep the delay in data ingestion to a minimum.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any question

Nov 19, 20:09 CET
Nov 23, 2024
Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 CET
Scheduled - On November the 20th between 07:00 and 08:00 am CET, we will be performing maintenance on the Dixa platform within Partner Integrations area.

We will be performing a minor platform update which might result in a 1-2 min unavailability for parter integrations API. We do not expect any interruptions in terms of accessing Dixa platform or handling conversations.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.

Nov 19, 20:02 CET
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.