All Systems Operational

Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

Jun 13, 18:30 CEST
Update - We continue to actively work on restoring Search. Some users may still experience some degraded performance. We are continuing to monitor the situation closely.

We'll update our status page when we have more news.

Jun 13, 15:32 CEST
Update - While we continue working on a permanent fix for this issue, we've temporarily reverted our search functionality back to an earlier version. This means filters for custom attributes and searching contacts based on external ID might not work as expected for the time being.

You should still be able to find custom attribute values by directly searching for the values without using a filter.

We'll update our status page when we have more news to share.

Jun 13, 10:00 CEST
Monitoring - We are continuing to see stability across our platform. We will continue monitoring.
Jun 12, 22:18 CEST
Update - We are continuing to work on fixing this issue. We are sorry for any inconvenience this may cause
Jun 12, 16:37 CEST
Identified - Our teams has now identified the issue. We are working on a fix that will resolve the issue.

Next update at 16:00 hs CEST

Jun 12, 15:01 CEST
Investigating - We are experiencing some difficulties with Search. We are investigating the matter.

Next update at 15:30hs

Jun 12, 14:29 CEST
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 CEST
Scheduled - On June 10th between 06:00 and 07:00 CEST (UTC 04:00-05:00), we will be performing a scheduled maintenance on the Dixa platform, upgrading a few key components.

We don't expect any disruptions during the upgrade window.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.

Jun 6, 16:07 CEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 CEST
Scheduled - On June 3rd between 07:00 and 09:00 CEST, we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. Agents may need to refresh their interface once complete. Please do not hesitate to reach out to friends@dixa.com with any questions.

May 28, 10:20 CEST