All Systems Operational

Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
Dashboard Operational
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 CEST
Scheduled - On July 9th between 22:00 and 00:00 hs CEST, we will be performing maintenance on the Dixa platform.

We will notify when the maintenance has been completed. No disruptions are expected.
Please do not hesitate to reach out to friends@dixa.com with any questions.

Jul 9, 17:16 CEST
Jul 9, 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:30 CEST
Scheduled - On Wednesday, the 9th of July, between 6:30 AM - 8:30 AM CEST, we will be performing maintenance on the Dixa platform.

We don't expect any disruptions. Please do not hesitate to reach out to friends@dixa.com with any questions.

Jul 8, 13:26 CEST
Jul 8, 2025
Postmortem - Read details
Jul 17, 16:57 CEST
Resolved - The issue has been resolved.
Jul 8, 11:22 CEST
Monitoring - The fix has been implemented and the articles are loading as expected.
Jul 8, 10:58 CEST
Identified - The issue has been identified and we are working on implementing the fix.
Jul 8, 10:54 CEST
Investigating - We've noticed that some of the articles are not loading on Dixa Knowledge base. We are investigating the issue.
Jul 8, 10:41 CEST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.