Some articles not loading on Dixa Knowledge

Incident Report for Dixa

Postmortem

On the 8 of July 2025 at 10:41 am CEST we noticed the issue with some articles not loading on Dixa Knowledge. The users were getting redirected to a main page instead. This issue was caused by a faulty deployment which was reverted immediately and 10:58 am we moved the incident to monitoring.

We could see that the articles are loading as intended and therefore considered the incident fully resolved at 11:22 CEST.

Posted Jul 17, 2025 - 16:57 CEST

Resolved

The issue has been resolved.

Posted Jul 08, 2025 - 11:22 CEST

Monitoring

The fix has been implemented and the articles are loading as expected.

Posted Jul 08, 2025 - 10:58 CEST

Identified

The issue has been identified and we are working on implementing the fix.

Posted Jul 08, 2025 - 10:54 CEST

Investigating

We've noticed that some of the articles are not loading on Dixa Knowledge base. We are investigating the issue.

Posted Jul 08, 2025 - 10:41 CEST

This incident affected: Knowledge.