Summary:

On November 5th, 2024, between 07:59 AM and 13:58 PM CET, we experienced lagging data ingestion, impacting the Real-time Dashboard and Analytics Dashboard.

By 10:42 AM CET, a fix was successfully implemented, leading to improvements across all affected Dashboards.
We entered a phase in which data ingestion was catching up.
By 1:58 PM dashboards were fully restored.

To prevent future occurrences, we are enhancing our internal systems, particularly focusing on improving automatic alerts for quicker issue detection and response.

Timeline (CET):

• 07:59 AM: The Engineering team identified Analytics lagging and started the investigation proactively. Status page updated
• 10:42 AM: Root cause confirmed and a fix implemented. Data ingestion was catching up
• 1:58 PM: Full functionality restored.

As always, we appreciate your patience and collaboration during this process.