Call quality issues in Germany

Incident Report for Dixa

Resolved

The issue was resolved completely by updating carrier settings for German phone numbers.

Posted Jan 17, 2019 - 11:45 CET

Monitoring

We have updated carrier settings for affected customers, calls to Germany are now of expected quality.

Posted Jan 17, 2019 - 10:41 CET

Investigating

We are investigating reports of poor call quality when calling German phone numbers.

Posted Jan 17, 2019 - 10:05 CET

This incident affected: Telephony & SMS (Inbound, Outbound, WebRTC).