Issues searching for contacts throughout the Dixa Agent Interface

Incident Report for Dixa

Resolved

All known issues related to this incident have been resolved. We thank you for your patience and cooperation.

A post-mortem about this incident will be posted within 5 business days.
Posted Apr 25, 2025 - 10:51 CEST

Update

We are continuing to monitor for any further issues.
Posted Apr 25, 2025 - 09:32 CEST

Monitoring

We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
Posted Apr 25, 2025 - 09:31 CEST

Update

We're currently experiencing issues with searching for contacts.

This also affects sending outbound emails, merging contacts and transferring conversations.

Next update in 15 minutes.
Posted Apr 25, 2025 - 09:23 CEST

Investigating

We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Posted Apr 25, 2025 - 09:18 CEST
This incident affected: Email (Outbound) and Agent Interface (Search).