Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 20, 2026 - 04:00 CET
Scheduled
The Dixa platform will be undergoing scheduled maintenance between 4 AM CET and 8 AM CET (3-7 AM UTC) on Tuesday, January 20th.
Expected impact There will be two brief periods of downtime (each less than 1 minute), one at the beginning of the maintenance window around 4.30 AM CET (3.30 AM UTC), and another around 6 AM CET (5 AM UTC). During these moments, agents may experience brief loading errors when using Dixa.
For approximately 2 hours within the maintenance window, agents may experience delays on the following Dixa features:
Custom attribute related delays: - Automations that trigger based on changes to custom attributes - Changes to custom attributes in the conversation view - Custom attribute change activity log entries - Changes to custom attributes in Dixa Analytics
Conversation related delays: - Conversation status change notifications - Message delivery statuses
Exports API: - Potential timeouts and temporary errors during the maintenance window.
Furthermore, integrations depending on the 'conversation enduser replaced' and 'conversation custom attribute updated' webhook events may receive these events with some delay.
Once we have completed the maintenance, all of the above delays will catch up.
We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted Jan 15, 2026 - 16:29 CET
This scheduled maintenance affected: Agent Interface (Agent Interface, Analytics), Conversation Routing (Automations), and Integrations (Outbound Webhooks).