We identified the cause of the issue being a configuration issue on a new entry point for agent connections towards agent interface that was introduced earlier today.
More information will be shared in the post mortem, which will be posted here within 5 business days.
If you have questions about today's outage, feel free to reach out to friends@dixa.com. We'll be happy to help.
Posted Apr 08, 2026 - 19:24 CEST
Monitoring
We are happy to inform, that our teams have deployed a fix for the issue.
We are seeing agents successfully reconnect to agent interface. We will continue to monitor the results.
Next update at 17:30 UTC (19:30 CEST)
Posted Apr 08, 2026 - 19:12 CEST
Identified
We've identified the cause of the issue, and are actively working towards a solution.
While we do so, we also confirmed that this only impacts connections towards the agent interface. Other parts of Dixa are not impacted by this partial outage.
We'll report back at 17:15 UTC (19:15 CEST), or earlier as soon as we have more information to share.
Posted Apr 08, 2026 - 19:00 CEST
Update
We're still trying to find the cause. We'll update you again in 15 minutes, or sooner if we have identified the problem.
Posted Apr 08, 2026 - 18:50 CEST
Update
We are continuing to investigate this issue.
Posted Apr 08, 2026 - 18:37 CEST
Investigating
We've received reports of Dixa not loading. We're investigating and will come back to you with an update as soon as we know more.
Next update at 16:45 UTC (18:45 CEST)
Posted Apr 08, 2026 - 18:32 CEST
This incident affected: Agent Interface (Agent Interface).