Summary
On the 9th of September, 2025, a deployment at 2:45 PM CEST caused an ingestion delay affecting the Intelligence and the Realtime Dashboards. The incident was detected at 2:47 PM CEST by internal alerts as well as reports coming in to our Customer Support. A fix was released at 3:25 PM CEST, and all data was caught up at 3:51 PM CEST. The total incident was 66 minutes, with an impact on customers relying on our real-time dashboard and Intelligence module.
Timeline
- 2:45 PM CEST - Deployment released that caused the incident where ingestion of data to Intelligence- and the Realtime Dashboards was delayed
- 2:47 PM CEST - Internal alerts notified relevant stakeholders at Dixa around the incident, and a fix was worked on
- 3:25 PM CEST - A fix was released, and delayed data started catching up
- 3:51 PM CEST - All delayed data had caught up
Total Duration: 66 minutes
Root Cause
The incident was caused by a deployment that resulted in a delay in the ingestion of data.
Impact
- Realtime Dashboards
- Intelligence/Analytics
Resolution
Immediate Resolution:
- The engineering team started working on a fix as soon as internal alarms notified relevant stakeholders
- Service functionality was restored following the fix, and the delayed data started catching up
Prevention Measures: