Degraded performance

Incident Report for Dixa

Postmortem

On October 8th 2020, 00:30am CEST a number of our customers experienced issues with phone calls and chats not being able to go through. This was caused by a partial server outage.

The issue was resolved at 8:50am CEST. The immediate solution of restarting the affected server took longer than expected to ensure that it would not impact all our customers.

We currently have a platform stability project in progress to prevent such instances from happening in the future.

We sincerely apologise for any inconvenience that this may have caused.

Posted Oct 12, 2020 - 12:29 CEST

Resolved

This incident has been resolved.

Posted Oct 08, 2020 - 08:57 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 08, 2020 - 08:49 CEST

Update

We are continuing to work on a fix for this issue.

Posted Oct 08, 2020 - 07:02 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 08, 2020 - 04:33 CEST

Update

We are continuing to investigate this issue.

Posted Oct 08, 2020 - 03:16 CEST

Investigating

We are experiencing some difficulties with a central component. We are investigating the matter.

Posted Oct 08, 2020 - 02:52 CEST

This incident affected: Agent Interface (Agent Interface) and Integrations (Dixa API, Exports API and Integrations API, Webhooks).