On November the 27th 2020, 7:34 pm CEST a number of our customers experienced issues with their phone channel. Agents were able to see the calls but were not able to get through to the caller. This was caused by an outage at one of our global telephony partners. The issue was resolved by our carrier at 8:05 pm CEST.
We performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future. We sincerely apologise for any inconvenience that this may have caused.