Affected services: Connectivity Issues towards Danish phone numbers.
The following information has been provided to us by our telephony partners.
Sequence of events:
28/09 06:48: Major Incident impacting all telephony services to Danish phone numbers.
28/09 06:48: Investigation initiated.
28/09 10:35: Issue identified.
28/09 11:00: Defective switch disconnected.
28/09 11:19: Major Incident closed, most telephony services normalized.
29/06 14:27: Operations fully normalized.
A defective hardware switch at a local telephony partner causing Customer-Premise Equipment (CPE) and network overload, impacting both primary and secondary CPEs, including failover between datacentres.
Long-term: Replacement of defective switch in next scheduled Service Window. No customer impact is expected, as traffic will be run over switch in alternative datacentre whilst the replacement is ongoing.
We deeply regret the inconvenience this incident has caused you and your customers.