Today, Facebook introduced updates to their platform to help businesses deliver relevant, personalized and timely messages to people.
From today, Messenger has updated its standard messenger window to 24 hours. This means that you will still be able to connect with your customers, send rich messages and follow-up with them inside that 24-hour period through Dixa, but you won’t be able to send them a message from Dixa once that time window is over. If you try to reply to a message that is more than 24 hours old you will get a “sending failed” error and the message won’t be sent to your customer.
We are looking into possible workarounds today so this window of 24 hours can be expanded. Meanwhile, please respond to messages older than 24 hours directly in Facebook.
This page will be updated once we have more news.
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