On Monday, 30th of August 2021 at 10.31 CEST Dixa was informed by a monitoring tool of a service timeout.

Shortly after, at 10:48 CEST reports came in from some Dixa customers about the platform performing on a lower level than usual capacity.

After a brief investigation, we concluded that the affected service was performing as expected and service timeouts had been recovered to a normal state.

At 11:52 CEST, we received confirmation that all services were working again as expected. Investigation did not bring the root cause of the reconnections but did bring to light why the services didn't scale up to handle the increased reconnection count.

Steps were taken to prevent this from happening in the future. We apologize for any inconvenience this may have caused.