We can confirm that the issue has been resolved. A postmortem report will be published within 5 business days.
Posted Mar 10, 2026 - 18:03 CET
Update
We are continuing to monitor the situation. While the Help Center (Dixa Knowledge) has largely recovered, some custom CSS styling issues remain. We will provide a further update shortly
Posted Mar 10, 2026 - 14:48 CET
Monitoring
A fix has been deployed and we are seeing significant improvements to the Help Center (Dixa Knowledge). Some images and custom styling may still not display correctly yet. Our team is actively working to resolve this.
Next update: 14:30 CET.
Posted Mar 10, 2026 - 14:13 CET
Identified
Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.
Next update at 14:10 CET
Posted Mar 10, 2026 - 13:57 CET
Investigating
We are currently investigating an issue affecting the Help Center (Dixa Knowledge).
We will provide a further update by 14:00 CET.
Posted Mar 10, 2026 - 13:38 CET
This incident affected: Dixa Knowledge (Knowledge Bases).