On Tuesday, 31st of August at 11.59PM CEST Dixa was informed by monitoring alerts that a third party provider was experiencing performance issues affecting Voice for some customers.
At 00.05AM CEST, we received the first reports from customers that this was affecting the Dixa platform.
After an investigation from our Engineering team we identified the error and saw immediate improvement on our services at 00.15AM CEST.
Our team continued to monitor the platform performance and shortly after customers confirmed that performance was stable.
We apologize for any inconvenience this may have caused.