Between 06:54 to 08:55 CET on 24/03/2022, Dixa experienced a partial outage of the Integrations and Dixa APIs.
The APIs sent an unusual amount of error codes. This triggered internal alerts. And was identified as an issue
Our incident manager involved the relevant engineering teams and management at 07:48, and an active investigation began.
After further investigation, it was concluded that one of the components handling the API. Was not updated correctly. And a fix was deployed.
We continued to monitor until full recovery and system stability were confirmed.
Timeline (all times are in CET):