Dear customers,
On Monday 6th of March at 10:36 CEST we received reports of users not being able to access Dixa or open the agent interface.
Our engineers were immediately notified and started the investigation to find the root causeA few minutes later, the root cause was identified as a faulty deployment which caused certain critical functions related to agent presence to malfunction which prohibited agents from accessing Dixa.
Our engineers implemented a fix which brought Dixa back to operational status at 10:51 am CEST.
We have taken action to prevent this from happening again and we sincerely apologize for the inconvenience this caused.