On October 27th 2020, 1:00 pm CEST a number of our customers experienced issues when asked to reconnect to the Dixa platform. This was caused by deploying a release which led to a server outage.
The issue was resolved at 1:15 pm CEST. The immediate solution of rolling back the release and restarting the affected server led to the resolution of this issue.
We performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future.
We sincerely apologise for any inconvenience that this may have caused.