Dixa Status - Voice - Some inbound/outbound calls affected

Voice - Some inbound/outbound calls affected

Incident Report for Dixa

Postmortem

At 4:42 pm CEST, our telephony service experienced unexpected and sporadic failures, resulting in disruption for some of our users using our voice channel.

We initiated an investigation immediately and quickly found the incident to be with one of our subprocessors, and had to rely on them solving the incident.

At 6:29 pm CEST, the incident was resolved, while we continued to monitor the stability.

We apologize for any inconvenience this has caused and remain dedicated to providing a reliable service, and will continue to prioritize the resilience and stability of our infrastructure.

Posted Apr 26, 2024 - 07:16 CEST

Resolved

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post-mortem about this incident will be posted within 5 business days.

Posted Apr 22, 2024 - 20:30 CEST

Monitoring

Our carrier has restored their service, so we should no longer be experiencing issues with voice calls. We will continue monitoring the situation.

Posted Apr 22, 2024 - 18:35 CEST

Update

We are continuing to investigate this issue.

Posted Apr 22, 2024 - 18:21 CEST

Update

We are continuing to investigate this issue.

Posted Apr 22, 2024 - 17:35 CEST

Investigating

We are experiencing issues with inbound and outbound calls with one of our providers. This is under investigation, and we are actively monitoring the status.

Posted Apr 22, 2024 - 17:10 CEST

This incident affected: Telephony & SMS (Inbound, Outbound).