At 4.40pm UTC on the 7th of December, 2022, new data stopped being processed for analytics purposes.
Our engineers were notified of the issue around 7.30pm UTC after several customer reports and started working on identifying the root cause. We quickly identified the cause of the blockage, and at 8.10pm UTC, data started being processed again.
At 8:45pm UTC the backlog had caught up. Engineers were still working on a more permanent fix to prevent this from happening again. At 9.05pm UTC, engineers had deployed a fix for the root cause.
We sincerely apologize for any inconvenience that this may have caused.