Degraded performance
Incident Report for Dixa

At 08:30 CET on January 23rd of 2023, we were notified that the dashboard did not load for some customers

We immediately began investigating the issue and our engineers started working on identifying the root cause.

At 09:04 CET, our engineers identified the issue to be related to database resources.

At 09:13 CET, we upgraded our resources.

At 09:25 CET, the instance was scaled up and the issue was resolved. We have performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future.

We sincerely apologize for any inconvenience that this may have caused.

Posted Jan 31, 2023 - 12:18 CET

This incident has been resolved.
Posted Jan 23, 2023 - 11:33 CET
A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2023 - 09:40 CET
We are continuing to investigate this issue.
Posted Jan 23, 2023 - 08:59 CET
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Posted Jan 23, 2023 - 08:52 CET
This incident affected: Agent Interface (Agent Interface).