Degraded performance

Incident Report for Dixa

Resolved

All known issues related to this incident have been resolved.

We experienced a brief incident that caused slowness and intermittent timeouts across the platform. During this period, some customers may have experienced degraded performance when working in the interface.

The issue was identified and resolved quickly, and the platform is now operating normally.

We apologize for the inconvenience and appreciate your patience.

A post-mortem about this incident will be posted within 5 business days.

Posted Feb 20, 2026 - 15:35 CET

Investigating

We have received reports of instability in the platform. We are investigating the issue. Updates will follow

Posted Feb 20, 2026 - 15:24 CET

This incident affected: Agent Interface (Agent Interface).